• For your personal accounts, you can visit any M&T branch or call 1-800-724-2440
• For your business accounts, please contact your relationship manager, visit your local M&T branch) or call 1-800-724-6070
  
• For your securities accounts, please contact your financial advisor

Your account number may have changed when it transitioned to M&T systems. Here’s what you need to know:

Checking account numbers

Your account number should have remained the same for your checking account, unless we notified you otherwise.

Account number changes to other accounts

You should have received a new account number for the following:

• Savings
• Money Market
• Certificates of Deposit
• Loans and lines of credit

Your new account numbers were sent to you in a separate mailing prior to your accounts transitioning.

Yes, funds from cash and checks deposited to your account will be paid in a different order. For details, see page 52 in the Commercial Deposit Account Terms and Conditions (PDF).

Yes. Continue using your existing People's United checks and deposit slips until your supply runs out.

Order M&T checks.

Once your check supply runs out, you can order M&T checks by calling Deluxe, M&T's check provider, at 1-800-839-9382 (Monday through Friday 8am–8pm and Saturday 9:00am–5:30pm ET) or order online at deluxe.com/shop.

Use new deposit slips.

You can:

• Use the generic slips at the branch
• Order new slips with your current check vendor using the updated routing number
• Order new slips online at deluxe.com/shop or call 1-800-839-9382 (Monday through Friday 8am–8pm and Saturday 9:00am–5:30pm ET)

Once your People’s United check supply runs out, you can order M&T checks by calling Deluxe, M&T's check provider, at 1-800-839-9382 (Monday through Friday 8am–8pm and Saturday 9:00am–5:30pm ET) or order online at deluxe.com/shop.

Nothing has changed with Merchant Services and you don’t need to do anything differently.

• Continue to use your existing merchant software and terminals
• Your login experience and credentials will remain the same
• Merchant proceeds will continue to be deposited as usual
• Continue to call Merchant Assist at 1-800-617-1723 for your customer service needs

For more information on the LIBOR transition, visit mtb.com/libortransition.

• Accounts you opened at People’s United prior to the merger with M&T Bank will continue to be insured by the FDIC
  
• If you had deposit accounts with both M&T Bank and the People’s United division of M&T Bank prior to the merger, the FDIC will separately insure those deposit accounts for six months after the merger (on April 2, 2022)
  
• Any M&T Bank deposit account you had prior to the merger and new deposit accounts established after the merger, including those opened with the People’s United division of M&T Bank, will not be separately insured. They will be combined to determine applicable FDIC insurance limits. This is because the People’s United division of M&T Bank and M&T Bank are now the same FDIC-insured institution
  
• After six months, your former People’s United Bank deposits and your M&T Bank deposits will be combined for purposes of determining your appropriate level of FDIC deposit insurance coverage
  

Special Information for Certificates of Deposit (CDs):

• Any CD you have at People’s United Bank, N.A. prior to the merger (on April 2, 2022) is separately insured until its next maturity date after the six-month period following the merger
  
• If your former People’s United Bank CD automatically renews within six months of the merger, it will continue to be separately insured until its next maturity date The six-month transition period gives you the opportunity to consider how to maximize FDIC deposit insurance coverage for your accounts. 

For additional information on FDIC insurance, visit the FDIC website at www.fdic.gov

We've been able to transition mobile and online banking services for most customers to M&T Mobile and Online Banking for Business. 

Follow the instructions below if you haven’t yet tried to log in or haven’t been able to successfully access your accounts online.

Step 1: Go to mtb.com/reset to get started. 

• If you have previously logged in successfully, please ignore the steps below and login as you normally would at mtb.com/login
• Do not use the M&T Mobile Banking for Business app to log in for the first time

Step 2: Follow the prompts and enter the required information. You'll need:

• Your People's United Business User ID
• Your Tax Identification Number (TIN)
• Your activated M&T Business Debit or Credit Card and PIN
• If you haven’t activated your M&T Business Debit or Credit Card, follow the instructions on the sticker on the front of your card

You may need help resetting your passcode. You'll need to contact an M&T Representative at 1-800-790-9130 if:

• You don’t know your People’s United User ID or
• You’re People’s United User ID has a special character (e.g.,! $ # & * etc.) or 
• You don't have or are unable to activate your M&T Business Debit or Credit Card

Step 3: Once you receive confirmation on the screen that you have successfully reset your passcode, click the green "Log into Online Banking" button.

Step 4: Log into M&T Online Banking for Business by entering your People's United User ID and newly created passcode.

Step 5: After you have logged in, you should be able to verify your account settings and enroll in electronic statements and notices.

• Once you have successfully logged in and can see your accounts, you should log in directly at mtb.com/login or use the M&T Mobile Banking for Business app for all future visits
• You can download the M&T Mobile Banking for Business app from the App Store® for iPhone® or Google Play™ for Android™

There were some instances where we weren't able to transition your People’s United Online and Mobile Services to M&T Mobile of Online Banking for Business. You should've already been notified you if you are affected by this issue.

If you have not yet logged into M&T Online Banking for Business for the first time or have tried to log in, but were unsuccessful:

Try resetting your passcode at mtb.com/reset. To reset your passcode, you’ll need:

• Your People’s United Online Banking Business User ID
• Your Tax Identification Number (TIN)
• Your activated M&T Business Debit or Credit Card and PIN
• If you haven’t activated your M&T Business Debit or Credit Card, follow the instructions on the sticker on the front of your card

Once you receive confirmation on the screen that you've successfully reset your passcode, click the green "Log into Online Banking" button and use your People's United User ID and newly created passcode to log in.

You'll need to contact an M&T Representative at 1-800-790-9130 if:

• You don’t know your People’s United Business User ID or
• Your People’s United Business User ID has a special character (e.g.,! $ # & * etc.) or 
• You don't have or are unable to activate your M&T Business Debit or Credit Card

If you have already logged into M&T Online Banking for Business:

Go to mtb.com/reset. 

You'll be asked to enter your User ID and Social Security Number or Tax Identification Number. 

Next you’ll need to verify your identity. You can either use your M&T Debit Card or ATM Card, your M&T Credit Card, your M&T Online Banking Security Questions, your M&T Mortgage Account or other verification method. It’s important to note: 

• If you use your M&T Debit or ATM card, you will also need your PIN number
• If you use your M&T Credit Card, you will also need your 3-digit Security Code
• If you opt to answer your security questions, you will need to answer two correctly
• If you use your M&T Mortgage Account, you will need your account number

Once you’ve provided all the necessary information, you can change your passcode and use your User ID and newly created passcode to log into M&T Online Banking for Business. 

We recommend that you first log in to M&T Online Banking for Business before downloading the M&T Mobile Banking for Business app.

Follow the instructions below if you haven’t yet tried to log in or haven’t been able to successfully access your accounts online.

Step 1: Go to mtb.com/reset to get started. 

• If you have previously logged in successfully, please ignore the steps below and login as you normally would at mtb.com/login
• Do not use the M&T Mobile Banking for Business app to log in for the first time

Step 2: Follow the prompts and enter the required information. You'll need:

• Your People's United Business User ID
• Your Tax Identification Number (TIN)
• Your activated M&T Business Debit or Credit Card and PIN
• If you haven’t activated your M&T Business Debit or Credit Card, follow the instructions on the sticker on the front of your card

You may need help resetting your passcode. You'll need to contact an M&T Representative at 1-800-790-9130 if:

• You don’t know your People’s United User ID or
• You’re People’s United User ID has a special character (e.g.,! $ # & * etc.) or 
• You don't have or are unable to activate your M&T Business Debit or Credit Card

Step 3: Once you receive confirmation on the screen that you have successfully reset your passcode, click the green "Log into Online Banking" button.

Step 4: Log into M&T Online Banking for Business by entering your People's United User ID and newly created passcode.

Step 5: After you have logged in, you should be able to verify your account settings and enroll in electronic statements and notices. 

• Once you have successfully logged in and can see your accounts, you should log in directly at mtb.com/login or use the M&T Mobile Banking for Business app for all future visits
• You can download the M&T Mobile Banking for Business app from the App Store® for iPhone® or Google Play™ for Android™

If you have an M&T Business Credit Card, you can choose to receive alerts via email, text or app notification on account activity. Currently, business checking and savings accounts aren't eligible for M&T Alerts. 

Currently, business checking and savings accounts aren't eligible for M&T Alerts. To manage Alerts for your personal accounts, you'll need to log into the M&T Mobile Banking App and tap “M&T Alerts” from the menu, or log into M&T Online Banking, our personal account experience, and go to M&T Bank Alerts in the Services menu.

Treasury Center, which houses Treasury Management Services, is a separate system from M&T Online Banking for Business. Each service requires a separate login.

Services within Treasury Center include:

• Check Positive Pay
• Remote Check Deposit
• ACH

Services within M&T Online Banking for Business include:

• Mobile Deposit
• Bill Pay
• Direct Connect with Quicken®

In order to access your Treasury Management services through Treasury Center please use the following process:

1. Go to https://treasurycenter.mtb.com/auth/ to log in with your Treasury Center User ID and temporary password from the September 13 emails
2. You will then be prompted to change your password
3. Once you log into Treasury Center, you can add sub-users to the Company profile and those sub-users can be permitted to access the services as well

If you do not receive your Treasury Center ID or temporary password, please reach out to 1-800-724-2240.

• No. People’s United transaction history is not available in the M&T mobile app
• To see your People’s United transaction history please access M&T Online Banking for Business

Your payments should have continued as scheduled unless you’ve been notified otherwise.

Commercial credit card

Your prior payment arrangement to your People’s United Commercial Card balance should have transferred over to your new M&T Visa® Commercial Card Program.

You should have received a separate communication about the transition of your card to M&T with full details.

Business credit card

Your prior payment arrangement to your People’s United Business Card balance should have transferred over to your new M&T Visa® Business Credit Card account.

You should’ve received a separate communication about the transition of your card to M&T with full details.

Loan payments

If you made loan payments with automatic deductions, this should have continued without interruption.

Note: We will only attempt to deduct a loan payment once each month from your account. 

eBills (service for receiving bills electronically) has not been supported since August 5, 2022.

Learn About M&T Bill Pay >

You can schedule an internal transfer from your M&T checking or savings accounts to make your M&T credit card and M&T loan payments.

Please note: When scheduling a bill payment using M&T Bill Pay, your instructions will define the Delivery Date of the payment. For electronic bill payments, funds will be withdrawn two business days prior to the Delivery Date. For paper bill payments, funds will be withdrawn four business days prior to the Delivery Date.

Learn About M&T Bill Pay >

• We were able to migrate several digital services, including bill payments, to M&T Mobile and Online Banking for Business, but some exceptions may apply. For more information, please visit the Notice of Changes to Digital Services for Business Accounts (PDF)
• If you haven't already, please log into M&T Mobile and Online Banking for Business and verify your payments and payees 

Certain types of Bill Pay payments and payees may not have automatically migrated. Learn how to schedule a bill payment and add a payee at M&T Bank, by using one of these interactive demos:

• Schedule a bill payment: View Demo >  
• Add a payee: View Demo >  

If you are enrolled in Mobile Check Deposit, you can find your current limit by logging into the M&T Mobile Banking App or by selecting Mobile Deposit under the Services menu within M&T Online Banking for Business.

Checking accounts

You should continue receiving incoming wire transfers using the same routing and transfer information you used at People’s United (unless you’ve been notified your account number is changing).

Savings and money market accounts

If you haven’t already, please notify the sender of your new account number and M&T's routing number. Any wires directed to the old account number will be returned to the sender and will need to be reinitiated.

New routing information.

• Domestic: Provide M&T Bank's routing number 022000046, your account number and your account title
• International: Provide SWIFT address MANTUS33, your account number and account title. M&T Bank CHIPS UID for International USD wires is: 0555

You can initiate an outgoing wire payment by visiting any branch or by using our digital services (if you're enrolled). 

You should continue using the same account number and routing number that you used at People’s United (unless you’ve been notified your account number is changing).

Your elections for incoming ACH transactions were set up on M&T’s ACH processing system to mirror the way they were set up on People’s United systems (for example, ACH blocks, ACH stop payments).

Individual ACH transactions from your checking or savings account set up prior to the account transition should have been processed. You should have re-approved recurring ACH transactions set up prior to the transition. Additional details were sent in a separate Treasury Management services communication.

Like People’s United, we’re a bank that’s all about helping individuals, families, businesses and the communities we serve. You can count on us to build upon People’s legacy of making a difference to you and your neighbors. 

Learn more about M&T >

We serve customers in Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Vermont, Virginia, Washington, D.C. and West Virginia. Our headquarters are located in Buffalo, NY. Our New England regional headquarters will be in the current People’s United location in Bridgeport, CT.