Business Mobile and Online Resource Center FAQs

Money Movement

eBills (service for receiving bills electronically) will not be supported beginning on August 5, 2022.

Learn About M&T Bill Pay >

You can schedule an internal transfer from your M&T checking or savings accounts to make your M&T credit card and M&T loan payments.

Please note: When scheduling a bill payment using M&T Bill Pay, your instructions will define the Delivery Date of the payment. For electronic bill payments, funds will be withdrawn two business days prior to the Delivery Date. For paper bill payments, funds will be withdrawn four business days prior to the Delivery Date.

Learn About M&T Bill Pay >

  • We have worked to migrate several digital services, including bill payments, to M&T Mobile and Online Banking for Business. Please note that exceptions may apply. For more information, please visit the Notice of Changes to Digital Services for Business Accounts (PDF)
  • Please log in to M&T Mobile and Online Banking for Business and verify your payments and payees 

Certain types of Bill Pay payments and payees may not automatically migrate. You can view demos explaining how to schedule a bill payment and add a payee at M&T Bank, here:

If you are enrolled in Mobile Check Deposit, you can check your current limit by logging in to the M&T Mobile Banking App or by selecting Mobile Deposit under the Services menu within M&T Online Banking for Business.

Account Access

If you have not yet logged in to M&T Online Banking for Business for the first time, and forgot your passcode:

Click the 'Don't have your IDs or passcode' link on the first time log in page https://m.mtb.com/FirstTimeLogin/PeoplesUnited/BusinessCustomer

If you have already logged in to M&T Online Banking for Business:

Select the “Help with Your Passcode” link on the M&T Online Banking for Business login screen. You’ll then need to enter your User ID and Social Security Number or Tax Identification Number. 

Next you’ll need to verify your identity. You can either use your M&T Debit Card or ATM Card, your M&T Credit Card, your M&T Online Banking Security Questions, your M&T Mortgage Account or other verification method. It’s important to note: 

  • If you use your M&T Debit or ATM card, you will also need your PIN number
  • If you use your M&T Credit Card, you will also need your 3-digit Security Code
  • If you opt to answer your security questions, you will need to answer two correctly
  • If you use your M&T Mortgage Account, you will need your account number

Once you’ve provided all the necessary information, you can change your passcode. 

Change Your Passcode Now >

We recommend that before downloading the M&T Mobile Banking app, you first login to M&T Online Banking for Business when it becomes available on Tuesday, September 6.

To log in for the first time:

  • Go to mtb.com/peoplesbusinesslogin and follow the first-time login instructions
  • As a reminder, you will enter the same Company ID, User ID and password you used to log in to your People’s United Online or Mobile services
  • Complete the necessary steps to access M&T Online Banking

After you’ve completed those steps, you can log in to the M&T Mobile Banking app.

The M&T Mobile Banking app is available on the App Store for iPhone® or Google Play for Android™.

View a demo about how to log in for the first time >

  • People’s United transaction history is not available in the M&T mobile app
  • To see your People’s United transaction history please access M&T Online Banking for Business

We have worked to transition mobile and online banking services for most customers to M&T Mobile and Online Banking for Business. 

You should have received an email prior to September 3 with instructions on how to log in for the first time. You can also visit our Business Mobile and Online Resource Center for details.

There may be some instances where we were not able to transition your People’s United Online and Mobile Services to M&T Mobile of Online Banking. We will notify you if you are one of the few affected by this issue.

Key details and updates will also be posted here and at mtb.com/peoplesbusiness.

Treasury Center, which houses Treasury Management Services, is a separate system from M&T Online Banking for Business. Each service requires a separate log in.

Services within Treasury Center include:

  • Check Positive Pay
  • Remote Check Deposit
  • ACH

Services within M&T Online Banking for Business include:

  • Mobile Deposit
  • Bill Pay
  • Direct Connect with Quicken

In order to access your Treasury Management services through Treasury Center please use the following process:

  1. Go to https://treasurycenter.mtb.com/auth/ to login with your Treasury Center User ID and temporary password from the September 13 emails
  2. You will then be prompted to change your password
  3. Once you login to Treasury Center, you can add sub-users to the Company profile and those sub-users can be permitted to access the services as well

If you do not receive your Treasury Center ID or temporary password, please reach out to 1-800-724-2240

Statements

You will be able to view eStatements for your business accounts, beginning with the first account statement or notice after September 6, 2022, in M&T Online Banking for Business. To view eStatements for your personal accounts, you will need to log in to M&T Online Banking, our personal account experience, then go to View Statements and Notices from the Accounts menu, beginning with the first account statement or notice after September 6, 2022, in M&T Online Banking for Business.

Currently, business checking and savings accounts are not eligible for M&T Alerts. To manage Alerts for your personal accounts, you will need to log in to the M&T Mobile Banking App and tap “M&T Alerts” from the menu, or log in to M&T Online Banking, our personal account experience, and go to M&T Bank Alerts in the Services menu.

  • We are working to migrate several digital services, including statement delivery settings, to M&T Mobile and Online Banking for Business
  • When M&T Mobile and Online Banking for Business become available on Tuesday, September 6, 2022, you will be able to log in and verify your account balances, settings and payments
  • If you or another account holder do not log in prior to the above date, you will begin to receive paper statements and notices on or after Thursday, October 6, 2022. You will be able to update your statement delivery settings by visiting the Settings and Support tab in M&T Online Banking for Business
  • We have worked to migrate several digital services, including statement delivery settings, to M&T Online Banking
  • Please log in to M&T Online Banking for Business and verify your delivery preferences
  • If you or another account holder do not log in prior to the above date, you will begin to receive paper statements and notices on or after Thursday, October 6, 2022. You can update your statement delivery settings by visiting the Settings and Support tab in M&T Online Banking for Business

People’s United online statements and documents will not be viewable through M&T Online Banking for Business.

However, you will be able to request paper copies of historical electronic statements for current or closed accounts for a fee as disclosed in the Commercial Deposit Account Fee Schedule, post-conversion, by calling us at 1-866-632-4512 or visiting a branch.

Quicken® / QuickBooks®

Below are the steps you’ll need to take to connect your Quicken® or QuickBooks® accounts with M&T Direct Connect: 

·       Beginning Tuesday, September 6, 2022, follow the instructions that will be provided at mtb.com/peoplespersonallogin to log into to M&T Online Banking or enroll in M&T Online Banking if you do not use People’s United Online or Mobile Banking. 

·       After logging in to M&T Online Banking, enroll in Direct Connect – go to the Services tab and click View All Services. Under Direct Connect for Intuit Quicken® Software, click Enroll Now.

·       Switch the Connection from People’s United to M&T by opening the guide, applicable to the product you currently use, and the following the conversion steps within your Quicken®/QuickBooks® software. 

1. QuickBooks® Desktop - mtb.com/quickbooksconversion

2. QuickBooks® Online - mtb.com/quickbooksconversion

3. Quicken® - Direct Connect - mtb.com/quickenconversion

Once you've completed the steps, you can verify your download transactions to ensure no transactions were duplicated or missed on the register. 

Only M&T Checking accounts are eligible for Direct Connect Bill Pay used by Quicken® Windows/Mac and QuickBooks® Windows. 

Yes, you will be able to use QuickBooks® Online with your M&T Account. Conversion steps can be found at www3.mtb.com/quickbooksconversion

At this time M&T does not offer file formats that support Web Connect (.QFX/.QBO). You will have the ability to convert to M&T Direct Connect at no extra charge. Direct Connect will provide you with the same interface and will allow for automatic updates (no manual updates) of financial data and access to Bill Pay and transfers. You should not experience any impact to your data through the transition.  Please follow these instructions: Quicken conversion instructions or QuickBooks conversion instructions.

Q) What is the difference between Direct Connect, Web Connect and Express Web Connect?

Below is detail on the different Intuit Products and supported connection types:

 

1) Direct Connect: QuickBooks® & Desktop Quicken®

Direct Connect is one of two automatic update options that communicates through a direct link with M&T. You do not need to log in directly to M&T Online Banking site to use this connectivity type. Once connected, updates will occur when you initiate a new download request from within the product. Direct Connect is the only two-way communication connectivity type, so additional services such as Bill Pay, and in-product transfers are supported.

Direct Connect is supported by M&T Bank.

 

2) Web Connect: QuickBooks® Desktop, QuickBooks® Online & Quicken®

Web Connect is the connectivity type that begins in M&T Online Banking site. You will download a .qbo (QuickBooks®) or .qfx (Quicken®) file and import that file into QuickBooks® or Quicken®. This process does not require credentials to be entered in Quicken® or QuickBooks® since the file download occurs within M&T Online Banking site.

The file formats described are currently not available for download through M&T Online Banking. Customer who use Web Connect can convert to Direct Connect as an alternative.

 

3) Express Web Connect: QuickBooks® Online, Quicken® & Mint

Express Web Connect is the second of two automatic update options. Unlike Direct Connect which communicates through a direct link with M&T, Express Web Connect gathers your data through your log-in credentials to retrieve transactions from M&T Online Banking.

M&T Bank is an option for customers, but M&T Bank does not offer customer support for QuickBooks® Online. We ask that you reach out to Intuit for any questions/issues.

Please follow the instructions on Intuit's Quicken® Support page to refresh the Financial Institutions Directory.

Please follow the instructions on Intuit's QuickBooks® Support page to refresh the Financial Institutions Directory.

Yes, your new M&T accounts will be available through mint.com however, for a successful Mint.com profile transition, do not log into your Mint.com until Tuesday September 6th.

Mint.com data is stored on Intuit cloud servers. Data is updated every time you log in and cannot be restored to a previous point in time.

Self Service

If you have an M&T Business Credit Card, you can choose to receive alerts via email, text or app notification on account activity. Currently, business checking and savings accounts are not eligible for M&T Alerts. 

Unless otherwise specified, all advertised offers and terms and conditions of accounts and services are subject to change at any time without notice. After an account is opened or service begins, it is subject to its features, conditions, and terms, which are subject to change at any time in accordance with applicable laws and agreements. Please contact an M&T representative for details. 
​Use of these features and services requires Internet and/or data access through a computer or mobile device. Subject to availability and the same limitations as any service available through the Internet. M&T Bank is not responsible for matters that are outside of its reasonable control that might impact availability and functionality. M&T Bank reserves the right to suspend service for any reason at any time. Your mobile carrier’s text messaging and data charges may apply. Fees may apply for optional services provided through M&T Online Banking. View the M&T Digital Services Agreement for additional details.
iPhone® is a registered trademark of Apple, Inc. registered in the U.S. and other countries. Android™ is a trademark of Google LLC. Microsoft Store is a trademark of Microsoft. Use of these trademarks is subject to the respective owner's permission.
M&T Bank is not endorsed, sponsored, affiliated with or otherwise authorized by Apple Inc. or Google LLC.