PERSONAL BANKING

Mobile and Online Banking FAQs

Money Movement

eBills (service for receiving bills electronically) will not be supported beginning on August 5, 2022. 

Learn About M&T Bill Pay >

You can schedule an internal transfer from your M&T checking or savings account to make your M&T credit card and M&T loan payments.

Please note: When scheduling a bill payment using M&T Bill Pay, your instructions will define the Delivery Date of the payment. For electronic bill payments, funds will be withdrawn two business days prior to the Delivery Date. For paper bill payments, funds will be withdrawn four business days prior to the Delivery Date.

Learn About M&T Bill Pay >

  • We are working to migrate several digital services, including bill payments, to M&T Mobile and Online Banking. Please note that exceptions may apply. For more information, please visit the M&T Notice of Changes to Digital Services for Personal Accounts (PDF)
  • When M&T Mobile and Online Banking become available on Tuesday, September 6, 2022, you will be able to log in and verify your payments and payees

Certain types of Bill Pay payments and payees may not automatically migrate. You can learn more about how to schedule a bill payment and add a payee at M&T Bank here:

  • We are working to migrate several digital services, including internal transfers, to M&T Mobile and Online Banking
  • When M&T Mobile and Online Banking become available on Tuesday, September 6, 2022, you will be able to log in and verify your account balances, settings, payments and transfers

You may need to reschedule certain types of transactions that will not be migrated, including external bank to bank transfers. Here are demos explaining how to:

  • Schedule an internal transfer at M&T Bank: View Demo
  • Add an external account to the Bank to Bank Transfers service: View Demo
  • Schedule an external transfer using the Bank to Bank Transfers service at M&T Bank: View Demo >  

 

No. You will need to reschedule your mortgage payments when M&T Mobile and Online Banking become available on Tuesday, September 6, 2022.

If you are enrolled in Mobile Check Deposit, you can check your current limit by logging in to the M&T Mobile Banking App or by selecting Mobile Deposit under the Services menu within M&T Online Banking.

You can view your daily and 30-day limits in the payment screen by selecting the question mark next to Limits. A text box will appear to show the remaining amount available for sending in the current 24-hour period. Send limits are set by M&T Bank.

Learn More About Zelle >

Transfer Instructions are subject to a daily and a 30-day limit. Your limits can be confirmed during enrollment and within the ‘Schedule transfer’ page of the service.

Learn More About Bank to Bank Transfers >

 

Account Access

During transition weekend, you will have access to your accounts through ATMs, though some may be temporarily unavailable (see below).

On Friday, September 2, 2022, People’s United ATMs will be unavailable in the morning; however, you’ll still be able to bank at any People’s United branch. Later that afternoon, you can access all M&T ATMs (including former People's United ATMs) to withdraw cash using your People’s United Debit/ATM cards. You also may continue to use your People’s United Debit/ATM cards at non-People’s United and non-M&T ATMs but please note that fees may apply.

On Saturday, September 3, 2022, you can begin using your new M&T Debit/ATM cards to make withdrawals and deposits.

You can visit our Account Services Guide to find additional information on Debit and ATM cards.

Please note that there will be downtime over the weekend for mobile and online banking.

As of 5pm ET on Friday, September 2, 2022, you will no longer be able to access People’s United Online or Mobile Banking. M&T Mobile and Online Banking will become available on Tuesday, September 6, 2022. If you use People’s United Online or Mobile Banking , watch your email for instructions on how to log in to M&T Mobile and Online Banking for the first time.

We are working hard to minimize any disruption or inconvenience this may cause.

People’s United Online and Mobile services will not be available after 5pm on Friday, September 2, 2022. In addition, branches will close in the afternoon for the weekend. Please check with your local branch for hours. We look forward to welcoming you in branches and to M&T’s Mobile and  Online Banking on Tuesday, September 6, 2022.

M&T Mobile and Online Banking will become available on Tuesday, September 6, 2022.  

We are working to transition the mobile and online banking services for most customers to M&T Mobile and Online Banking, which will become available on Tuesday, September 6, 2022. 

You will receive an email prior to September 3 with instructions on how to log in for the first time. You can also visit our Mobile and Online Resource Center for details.

There may be some instances where we cannot transition your People’s United Online and Mobile Services to M&T Mobile of Online Banking. We will notify you if you are one of the few affected by this issue.

Key details and updates will also be posted here and at mtb.com/peoples.

  • We are working to migrate several digital services, including statement delivery settings, to M&T Online Banking
  • When M&T Online Banking becomes available on Tuesday, September 6, 2022, you will be able to log in and verify your delivery preferences
  • Your preferences for online statements and notices will remain the same if you log in to M&T Online Banking by Wednesday, October 5, 2022
  • If you or another account holder do not log in prior to the above date, you will begin to receive paper statements and notices on or after Thursday, October 6, 2022. You will be able to update your statement delivery settings by visiting the Settings and Support tab in M&T Online Banking

People’s United online statements and documents will not be viewable through M&T Online Banking.

However, you will be able to request paper copies of historical electronic statements for current or closed accounts for a fee by calling us at 1-800-724-2440, visiting a branch or sending us a secure message through M&T Online Banking.

If necessary, please save or print any important online statements and documents prior to September 2, 2022.

Access to the Person to Person Pay online service at People’s United Bank will not be supported after 5pm on Friday, September 2, 2022.

You can learn more about using Zelle® to send or receive money from people you know and trust at mtb.com/Zelle.  

 

Please note: If you currently use the Zelle app, beginning on Tuesday, September 6, 2022, you will need to enroll in Zelle within M&T Mobile or Online Banking to continue to use the Zelle service.

Access to the Personal Finance online service at People’s United Bank will not be supported after 5pm on Friday, September 2, 2022.

M&T Money Smart can help you manage your personal finances.

M&T Money Smart will not display prior transaction history from People’s United Bank accounts or inactive accounts.

Text Banking will not be supported after Friday, September 2, 2022, so you will not be able to use text messaging (SMS) to get account balances or view recent transaction history.

Self Service

You can choose to receive alerts via email, text or app notification. You will automatically be enrolled in security alerts like suspicious activity and PIN change, and you can also enroll in optional alerts.

Learn More About M&T Alerts >

On April 2, 2022, People’s United Bank, N.A. merged into M&T Bank. It is now part of M&T Bank and its former branches and most services will operate as the People’s United division of M&T Bank until we complete the integration of our systems later in 2022.
Unless otherwise specified, all advertised offers and terms and conditions of accounts and services are subject to change at any time without notice. After an account is opened or service begins, it is subject to its features, conditions, and terms, which are subject to change at any time in accordance with applicable laws and agreements. Please contact an M&T representative for details. 
​Use of these features and services requires Internet and/or data access through a computer or mobile device. Subject to availability and the same limitations as any service available through the Internet. M&T Bank is not responsible for matters that are outside of its reasonable control that might impact availability and functionality. M&T Bank reserves the right to suspend service for any reason at any time. Your mobile carrier’s text messaging and data charges may apply. Fees may apply for optional services provided through M&T Online Banking. View the M&T Digital Services Agreement for additional details.
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