How to Report an Unauthorized Charge to Your Account
If you notice charges to your account that you didn't make, act fast – contact us right away.
How to Report Fraudulent Charges
If you believe you have been a victim of fraud related to your M&T accounts, notify us immediately at 1-800-724-2440 (24 hours a day, 7 days a week), so we can take action to help you.
A formal complaint can also be filed with the Internet Crime Complaint Center (IC3).
If you think you may have been a victim of identity theft, we can provide you with the information you need to report the incident and to file fraud alerts with the top credit reporting agencies, as well as the FTC.
How to Detect and Report Identity Theft >
Review your account regularly.
Thieves can get your personal information by many means. So, it’s important to review your account often to make sure all charges to your debit or credit card are charges that you made. If anything looks suspicious, no matter how small the dollar amount, you should notify M&T right away. Never ignore suspicious charges.
Tools & Resources
Use M&T Online Banking or Mobile Banking to stay on top of your financial transactions.
You can also sign up for M&T Bank Alerts. You’ll get updates via email, text or app notification if any questionable charges arise. Review more general security tips to make sure you’re doing everything you can to help protect yourself.