The pandemic has placed extraordinary demands on both businesses and their leaders, with every industry feeling the impact. With so much uncertainty, maintaining a strong organizational culture is more important than ever, but it’s also never been so challenging.

In a conversation with top leaders from the Buffalo Bills, Rich Gold, President and COO of M&T Bank, asked Bills Owner and President Kim Pegula and General Manager Brandon Beane to connect with some of our business customers to share lessons they’re relying on right now. In part one of their webinar, “Trusting the Process: Maintaining Culture During Times of Uncertainty,” they discuss how recruitment and hiring plays a key role in instilling their culture and values.

Watch part two on working remotely and part three on performance management.

This article is for informational purposes only and is not intended as an offer or solicitation for the sale of any financial product or service. It is not designed or intended to provide financial, tax, legal, investment, accounting, or other professional advice since such advice always requires consideration of individual circumstances. Please consult with the professionals of your choice to discuss your situation.