We're here to help

Regain access to your M&T Online Banking account in just a few steps.

What can we help you with?

Need to reset your Passcode?

Your passcode is the password you use with your User ID to log in to  Online Banking.  You can reset your passcode online in a just a few steps.

Reset your Passcode >

Locked Account?

If your Online Banking account is locked, you can unlock it online..

Unlock your account >

Forgot your User ID?

Call M&T Online Customer Service at 1-800-790-9130, and when prompted simply select “Help me Log In”  followed by “I forgot my User ID".

Forgot your security questions?

Your security questions are used to validate your identity and have answers that only you should know. 

Reset your Security Questions >