We're here to help
Regain access to your M&T Online Banking account in just a few steps.
What can we help you with?
- Need to reset your Passcode?
Your passcode is the password you use with your User ID to log in to Online Banking. You can reset your passcode online in a just a few steps.
- Locked account?
If your Online Banking account is locked, you can unlock it online.
- Forgot your User ID?
Call M&T Online Customer Service at 1-800-790-9130, and when prompted simply select “Help me Log In” followed by “I forgot my User ID".
- Forgot your Security Questions?
Your security questions are used to validate your identity and have answers that only you should know.