Web Trading F A Qs

Get answers to frequently asked questions about trading securities online through M&T Web Trading.

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When will an order be executed?

Orders are executed only during market hours. During market hours, orders may be reviewed by an M&T Securities, Inc.​​ Brokerage Representative. After your order has been received and accepted, it will be released to the appropriate stock exchange for execution. Afterwards, it will appear on the Order Status screen for online viewing.

NOTE: Orders placed between close of trading one day and the open of trading the next day are queued for execution during the next regular trading session. Equity orders placed online at or near the regular trading session's close (between 3:45pm and 4:00pm ET) may be held until trading resumes during the next regular trading session. You should not assume that these orders have been executed or canceled. Be sure to review the Order Status page.

To access M&T Web Trading, you will need an M&T Securities, Inc. brokerage account and Internet access (please see system requirements). If you alre​ady have a brokerage account, you can enroll in M&T Web Trading online.

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Order Status will indicate “Executed.” Any orders that cannot be accepted are listed as "Rejected." If an order is rejected, the M&T Securities, Inc. Brokerage Services Desk will attempt to contact you at the primary telephone number on file. However, you, as a user of M&T Web Trading, agree to monitor the status of your “Open/Pending” order on the Order Status page until the transaction is rejected or an execution is confirmed as having been "Executed."

​Executed Order

An order is "Executed" when a released order to buy or sell securities has been completed.

​​​Pending Order

"Pending" is the status of an order between the time a client enters an order to buy or sel​​l securities in M&T Web Trading and the time an M&T Securities, Inc. Brokerage Representative reviews, accepts and releases or rejects the trade to the market for execution.

Open Order​

An "Open” order is an orde​r to buy or sell securities that has been released to the market but has not yet executed.

Rejected Order

Orders that cannot be acc​epted are listed as "Rejected." If an order is rejected, the M&T Securities Brokerage Services Desk will attempt to contact you at your primary telephone number.​

​​​​​You can attempt to modify or cancel unexecuted orders on the Order Detail page. Off-hour orders may be modified or canceled before the market opens. Please note that all cancelations and modifications to open orders are subject to prior execution. To be certain that an open order can be modified or canceled, please call 1-800-724-7788, option 2 Monday–Friday 8:30am–5:00pm ET to speak with a Brokerage Representative.

​Yes, market orders placed during market hours cannot be modified. 

Periods of market volatility and high volumes of trading, heavy Intern​​et traffic or technical problems (such as problems with your modem, computer or Internet service provider) may delay or prevent the execution of your order.

As a result, your order may be executed ​​at a price significantly different than the market price displayed at the time you entered your order. You can protect yourself and limit your losses if you know what you are buying and the risks of your investments, and can take additional steps to guard against typical problems investors face in volatile markets.

The following examples explain how market volume, volatility and the type of order you place can affect the price at which your order is executed.​

​Marke​​t Movements

Most days, more than a billion shares of stock are traded on the New York Stock Exchange. Stock prices can move very quickly – up and down. This is especially true in volatile market situations when securities prices can fluctuate dramatically in a very short period of time.

​Placin​g Market Orders

If you place a market order to eithe​r buy or sell securities, you cannot be assured of the price at which your order will ultimately be executed. Market orders are executed at the "best available price."

​Placin​​g Limit Orders

A limit order allows you to avoid buying at a price higher than you want or selling at a price lower than you want. ​A limit order is an order to buy or sell a security at a "specific price or better." The trade will only be executed within the price restriction.

​Example ​​of a Buy Limit Order  

A client puts in a limit order to buy XYZ Corporation at $30 when the stock is selling for $32. Even if the stock reached $30.01, the trade will not be executed. The trade would only be executed if the stock had moved to a price of $30 a share or lower.

​​​​Example of a Sell Limit Order  

Similarly, a client puts in a limit order to sell XYZ Corporation at $33 when the price is $31. In this ca​​se, the trade will not be executed until the stock is bid at $33.​​​

Please contact us at 1-800-724-7788, Monday–Friday 8:30am–5:00pm ET. A Client Service Representative will assist you. NOTE: Trades placed with a Financial Advisor may not be entitled to the M&T Web Trading commission schedule.​

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Investment and Insurance Products: • Are NOT Deposits • Are NOT FDIC Insured • Are NOT Insured By Any Federal Government Agency • Have NO Bank Guarantee • May Lose Value​​​​​
Brokerage services are offered by M&T Securities, Inc. (member FINRA/SIPC), not by M&T Bank.
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The content of this page is for informational purposes only. It is not designed or intended to provide financial, tax, legal, investment, accounting, or other professional advice since such advice always requires consideration of individual circumstances. Please consult with the professionals of your choice to discuss your situation.