Visa Secure F A Qs
What is Visa Secure? It's an easy and more secure way to shop online. Find the answers to the most common questions about Verified by Visa right here.
How do I register for Visa Secure?
Registration is not required, all M&T consumer and business Credit and Debit card users are eligible to participate in Visa Secure.
What is the benefit for consumers?
Is my personal information safe & secure?
Your information is transmitted using the highest level of encryption.
Does Visa Secure cost me anything?
No. Visa Secure is offered to you free of charge.
How do I know if a merchant uses Visa Secure?
Merchants who utilize Visa Secure will have the Visa Secure logo on their website at checkout. After Visa is selected as the payment method, messaging will be displayed to notify you that Visa Secure will be utilized for this particular transaction.
Note: Using Visa Secure is up to the merchant, and not every transaction from the same merchant will utilize the Visa Secure process.
Can I use Visa Secure from a different computer or device?
Yes, you can make purchases on any computer or device which supports online transactions.
Why was my transaction denied?
To ensure the highest amount of security, Visa Secure transactions may be denied. In certain instances, for example using a new or unknown computer, transactions may not be eligible because our advanced technology could not accurately identify you. If your transaction was denied, a pop-up window will be displayed providing contact information for an M&T representative.
To continue processing your transaction, please contact the number located within the pop-up window and an M&T service representative will be able to assist with investigating the cause of the denial and work with you to complete the transaction.
What should I do if I lose my card or it is stolen?
If your card is lost or stolen, you should immediately report the incident:
- Log in to Online Banking and select Report a Lost or Stolen Card from the Services Menu
- Log in to the M&T Mobile App, select Card Services from the Menu, and select Report a Lost or Stolen Card
- Call 1-800-724-1552
- Visit your local branch