Do Not Call Policy

Learn how to add your telephone number to our Do Not Call registry.

M&T Bank and Wilmington Trust are committed to honoring the requests of our current and prospective customers. In support of this commitment and pursuant to regulations set forth by the Federal Communications Commission (“FCC”), they have adopted this policy statement to be provided to our customers.

M&T Bank and Wilmington Trust maintain a record of the name and contact telephone number for consumers who have advised us they do not wish to be called.  If you do not wish to receive sales calls from M&T Bank or Wilmington Trust, you can ask us to place your telephone number on our “Do Not Call” list. In compliance with federal and state laws, we will document your request immediately. Please allow up to 30 days for your telephone number to be removed from any sales programs currently underway.

Your request can be made in writing or by phone as follows and must include your telephone number, address and name:

By phone:  Submit your request for placement on the Do Not Call List by calling the M&T Bank or Wilmington Trust at 1.800.724.2440 and speak to a representative, or leave a message stating that you wish to be placed on the Do Not Call List. (If leaving a message, be sure to leave the telephone number you would like added to our Do Not Call List.)

By mail:  Submit your request indicating that you would like to be placed on the Do Not Call List and/or Do Not Mail List to:


​M&T Bank ​Wilmington Trust
​Attn: Do Not Call List  ​Attn: Do Not Call List
​PO Box 767 ​PO Box 767
​Buffalo, NY 14240 ​Buffalo, NY 14240 

We will maintain the telephone number(s), address and name you provide on the Do Not Call List for five (5) years so you will not be burdened with periodic calls to renew a “Do Not Call” request.  If you have multiple phone numbers, tell us all numbers that you want to be included. If a person’s name, telephone number(s) and/or address changes, another request must be submitted with the new information to be added to our Do Not Call List.

Any e-mail or U.S. postal communication to you confirming receipt of your “Do Not Call” request will not be deemed to have violated this policy.

When we solicit prospective customers, we also honor “Do Not Call” requests on behalf of consumers listed on the National Do Not Call Registry maintained by the Federal Trade Commission and various state agency lists.  If you are a customer, you may be contacted by us even though you are on a state or the national “Do Not Call” list.  If you do not want to be contacted by us even though you are a customer, simply follow the steps above to be placed on the “Do Not Call” list and your request will be honored.  Being on our “Do Not Call” list means that you will not receive any sales calls. We may still contact you, however, for non-solicitation purposes. This would include things like surveys, billing and other service-related matters.

Any personnel involved with telemarketing and/or telephone solicitation with M&T Bank and Wilmington Trust are trained, informed, and directed to comply with our “Do Not Call” policy.

This policy does not cover independent third parties, who may, on their own initiative, conduct telemarketing and/or telephone solicitation to solicit consumers of our products or services.

If a consumer requests a copy of our “Do Not Call” policy, we will send a copy via U.S. Mail or electronic mail.

M&T Bank and Wilmington Trust intend to comply with all federal and state do-not-call laws and regulations. If you have any questions or comments regarding this “Do Not Call” policy, you may also contact:

M&T Bank
Attn: Privacy
PO Box 767
Buffalo, NY 14240