Frequently Asked Questions

Easily find and link directly to the answers you’re looking for from our list of F A Qs.

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Reset Your Online Banking Passcode
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Report an Unauthorized Charge to Your Account
Change Your Name on Your Account/Cards

​​Safe Deposit Box F A Qs
Overdraft and Insufficient Funds (NSF) Fees F A Qs
Custom Card F A Qs
Debit Card F A Qs
Visa Secure F A Qs
Chip Technology F A Qs
Rewards F A Qs
Check 21 F A Qs
Abandoned Funds F A Qs

​CHOICEquity F A Qs
Common Mortgage Fees
COVID-19 Hardship F A Qs
Sign Up for Automatic Deductions

Mobile for Business F A Qs

New Experience Coming Soon

​​Hiring Process F A Qs ​​

Online & Mobile Banking

Log in to the M&T Mobile App for Apple or Android. Select Card Services from the menu. Select Add Authorized User to Credit Card.

To enroll in M&T Money Smart, log in to Online or Mobile Banking and select M&T Money Smart from the Services menu. From here, you’ll be able to enroll, then launch the dashboard.
Go to Demo >

All M&T Online Banking customers who have an iPhone® (iOS® version 11 and later) or Android™ (Android OS version 7.0 and later) device can use our mobile banking app. Customers can log in to the app using their User ID and Passcode.

Enroll in M&T Online Banking.

To temporarily lock your M&T Credit or Debit Card:

  • Log into Online Banking and select Temporarily Lock/Unlock a Card from the Services Menu
  • Log into the M&T Mobile App, select Card Services from the Menu, and select Temporarily Lock/Unlock a Card

When you’re ready, you can unlock your card from the same menu to begin using it again right away.

Yes. Enrollment is simple in the mobile banking app by following the Enroll link. It will be the same experience as enrolling through Online Banking.

Enroll Now >

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Unless otherwise specified, all advertised offers and terms and conditions of accounts and services are subject to change at any time without notice. After an account is opened or service begins, it is subject to its features, conditions and terms, which are subject to change at any time in accordance with applicable laws and agreements. Please contact an M&T representative for details.