Frequently Asked Questions
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Online & Mobile Banking
How do I add an authorized user to my credit card?
How do I enroll in Money Smart?
To enroll in M&T Money Smart, log in to Online or Mobile Banking and select M&T Money Smart from the Services menu. From here, you’ll be able to enroll, then launch the dashboard.
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Who can use the M&T Mobile Banking app?
All M&T Online Banking customers who have an iPhone® (iOS® version 11 and later) or Android™ (Android OS version 7.0 and later) device can use our mobile banking app. Customers can log in to the app using their User ID and Passcode.
How do I lock or unlock my M&T card?
To temporarily lock your M&T Credit or Debit Card:
- Log into Online Banking and select Temporarily Lock/Unlock a Card from the Services Menu
- Log into the M&T Mobile App, select Card Services from the Menu, and select Temporarily Lock/Unlock a Card
When you’re ready, you can unlock your card from the same menu to begin using it again right away.
Can I enroll in Online Banking using the M&T Bank mobile app?
Yes. Enrollment is simple in the mobile banking app by following the Enroll link. It will be the same experience as enrolling through Online Banking.