Mobile Banking App Support

Find answers to your questions regarding support for the M&T Bank mobile app.

How can we help?

If you are experiencing issues with the app, follow the guidelines below to troubleshoot. If further assistance is needed – call Online and Mobile Banking Customer Service at 1-800-790-9130, Monday–Friday, 8am–9pm ET and Saturday–Sunday, 9am–5pm ET.

Troubleshooting FAQs

Do I have to be enrolled in Online Banking to use the M&T Bank mobile app?

Yes. In order to use the mobile banking app, you must first be an Online Banking customer.

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My Android® app crashes when I try to open it. What should I do?

Start by removing the app and reinstalling. To uninstall: go to Settings > select Apps or Application Manager > select M&T Bank App > tap to uninstall. To reinstall: go to the Google Play® Store > search for the M&T Bank app > select M&T Bank App > select Install.

If that does not solve the problem, please call Online and Mobile Banking Customer Service at 1-800-790-9130, Monday–Friday, 8am–9pm ET and Saturday–Sunday, 9am–5pm ET. 

My iOS® app crashes when I try to open it. What should I do?

Ensure the M&T Bank app is closed by double clicking the home button. If it’s not closed, swipe side-by-side through your open apps and swipe the M&T Bank app upward to close it. Then go to Settings > select M&T Bank > toggle on the Clear All App Data option.

If that does not solve the problem, please call Online and Mobile Banking Customer Service at 1-800-790-9130, Monday–Friday, 8am–9pm ET and Saturday–Sunday, 9am–5pm ET.

Submit Feedback or Questions

How are we doing? Give us your feedback on the mobile app or submit questions to let us know.

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Learn more about the app >

Learn more about M&T Online & Mobile Services >

Learn more about Mobile Banking Services >

View Mobile Banking FAQs >

Download the M&T Mobile App

iPhone® iOS version 8 and later

Android™ OS version 4.0.3 and later​

Use of these features and services requires Internet and/or data access through a computer or mobile device. Subject to availability and the same limitations as any service available through the Internet. M&T Bank is not responsible for matters that are outside of its reasonable control that might impact availability and functionality. M&T Bank reserves the right to suspend service for any reason at any time. Your mobile carrier's text messaging and data charges may apply. Fees may apply for optional services provided through M&T Online Banking. View the M&T Digital Services Agreement for additional details.
All trademarks, service marks and trade names referenced in this material are the property of their respective owners.
Unless otherwise specified, all advertised offers and terms and conditions of accounts and services are subject to change at any time without notice. After an account is opened or service begins, it is subject to its features, conditions and terms, which are subject to change at any time in accordance with applicable laws and agreements. Please contact an M&T representative for full details.