Mobile & Online Banking FAQs
Have questions about M&T Online Banking and Mobile Banking? We’re here to help.
M&T Cards
- Log into Online Banking and select Temporarily Lock/Unlock a Card from the Services Menu.
- Log into the M&T Mobile App, select Card Services from the Menu, and select Temporarily Lock/Unlock a Card.
If you’ve experienced fraud on your card, have had your card stolen, or have permanently lost it
– log into online banking to report your card lost or stolen and we’ll issue you a new one right away.
- Log in to Online Banking and select Order a Replacement Card from the Services Menu (personal banking customers)
- Log in to the M&T Mobile App, select Card Services from the Menu, and select Order a Replacement Card (personal banking customers)
- Call 1-800-724-2440 (personal banking customers), 1-866-279-0888 (credit card customers) or 1-800-724-6070 (business banking customers)
If you replace your debit card, you will receive a new card with the same account number, but different expiration and CVV2 (3 three-digit code on the back of your card).
If you replace your credit card the replacement card will have the same expiration and CVV2.
- Payments to your Credit Card
- Credits (including purchase returns)
- Dispute adjustments
- Balance transfers
- M&T fees
- Pending transactions
- Interest charges
- Overdraft transfers to your checking account
- Rewards redemptions
- Log in to Online Banking and select Report a Lost or Stolen Card from the Services Menu (personal banking customers)
- Log in to the M&T Mobile App, select Card Services from the Menu, and select Report a Lost or Stolen Card (personal banking customers)
- Call 1-800-724-1552
- Visit your local branch
- Log in to Online Banking - click “Payments and Transfers” tab and select “Credit Card Balance Transfer” and follow the instructions
- Call 1-866-279-0888
- Visit your local branch
Money Management
You can customize the categories according to your personal spending habits, including auto & transport, bills & utilities, entertainment, etc.
You can customize the categories according to your personal spending habits, including auto & transport, bills & utilities, entertainment, etc.
- From the Accounts view, select the account to edit to open the account detail view.
- Select the ellipsis on the top right and select Edit Details
- Edit the account name and other details.
- In manual accounts, customers can also edit the account balance.
- Select the account
- Select Details to manually enter the account information.
- From the Accounts view, select the Bank Icon in the upper right-hand corner
- Then, select the Institution that has the account to be removed
- Select the account to be removed, then toggle the option show this account. The account and its transactions are excluded from being calculated into the customer's budgets, spending etc.
- Alternatively, customers can also remove all accounts from an institution permanently and simultaneously by disconnecting the institution.
- Deleting an institution also deletes all historical balance and transaction data associated with all accounts from that institution.
- The customer should not disconnect an institution unless they are sure they are okay with losing all associated data.
Mobile Banking App
- Account searches for transactions up to 90 days old within a particular account
- Bill Payment searches for up to 24 months of bill payments across your M&T accounts
- Transfer searches for up to 24 months of transfers across your M&T accounts
- From the login screen tap on the Touch ID icon if on an Apple device or the Fingerprint Login if on an Android device and follow the prompts to complete enrollment.
- If you are already logged in, go to the Menu, tap on Settings, tap on the Touch ID or Fingerprint Login toggle and follow the prompts to complete enrollment.
- From the login screen, tap on the Face ID ® icon and follow the prompts to complete enrollment
- If you are already logged in, go to the Menu , tap on Settings , tap on the Face ID® toggle and follow the prompts to complete enrollment
If that does not solve the problem, please call Online and Mobile Banking Customer Service at 1-800-790-9130, Monday–Friday, 8am–9pm ET and Saturday–Sunday, 9am–5pm ET.
If that does not solve the problem, please call Online and Mobile Banking Customer Service at 1-800-790-9130, Monday–Friday, 8am–9pm ET and Saturday–Sunday, 9am–5pm ET.
- Find the M&T app icon on your phone’s home screen or app drawer
- Touch and hold the M&T app icon.
- When the icons appear, tap App info ⓘ.
- Tap Permissions and ensure Location is turned on
- If you are given the option, make sure you allow the app to use your location with one of the following:
- All the time
- While using the app, or
- Ask every time
Mobile Check Deposit
M&T Flash FundsTM
Security
- Set a unique User ID and passcode
- Do not share your User ID or passcode with anyone
- Always log out
- Avoid public or unprotected Wi-Fi
- Use a trusted computer
- Download our apps from trusted sites
- Enroll in M&T Alerts
- Delete text messages once you read them
- Be aware of unadvertised changes to online banking pages
- Learn more about how to protect your information
M&T Alerts
Account alerts
- Available balance
- Low balance
- High balance
- Large withdrawal
- Large deposit
- Check cleared
- Returned check deposit
Debit Card alerts
- Transaction approved
- Transaction declined
- Online/phone purchase
You can set Do Not Disturb settings for receiving text alerts. These are times when you do not want M&T to send any alerts to your phone number. We will hold your alerts during the Do Not Disturb time and only deliver between the hours you have selected.
Alternatively, you can log in to the M&T Mobile App and choose Alerts from the Menu icon at the top left. Navigate to the alert(s) you’d like to turn off and tap Turn off Alert at the bottom of the screen

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Personal Information
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Phishing
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