Mobile Banking App Support

Find answers to your questions regarding support for the M&T Bank mobile app.

How can we help?

If you are experiencing issues with the app, follow the guidelines below to troubleshoot. If further assistance is needed – call Online and Mobile Banking Customer Service at 1-800-790-9130, Monday–Friday, 8am–9pm ET and Saturday–Sunday, 9am–5pm ET.

Troubleshooting FAQs

Do I have to be enrolled in Online Banking to use the M&T Bank mobile app?

Yes. In order to use the mobile banking app, you must first be an Online Banking customer.

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My Android® app crashes when I try to open it. What should I do?

Start by removing the app and reinstalling. To uninstall: go to Settings > select Apps or Application Manager > select M&T Bank App > tap to uninstall. To reinstall: go to the Google Play® Store > search for the M&T Bank app > select M&T Bank App > select Install.

If that does not solve the problem, please call Online and Mobile Banking Customer Service at 1-800-790-9130, Monday–Friday, 8am–9pm ET and Saturday–Sunday, 9am–5pm ET.

My iOS® app crashes when I try to open it. What should I do?

Ensure the M&T Bank app is closed by double clicking the home button. If it’s not closed, swipe side-by-side through your open apps and swipe the M&T Bank app upward to close it. Then go to Settings > select M&T Bank > toggle on the Clear All App Data option.

If that does not solve the problem, please call Online and Mobile Banking Customer Service at 1-800-790-9130, Monday–Friday, 8am–9pm ET and Saturday–Sunday, 9am–5pm ET.