Banking Fraud & Security

Learn more about bank fraud and security protocols, so you can help protect your sensitive information when banking online, over the phone or even at a branch. 

Protecting Your Information

At M&T Bank, we are committed to helping you protect your personal and financial information – whether you're banking online, by phone or at one of our branches.

​MTB.com is a secure site – how can you tell?

The "https" protocol at the beginning of the web address in the address bar indicates that you are using a secure communication over the Internet. This protocol is a combination of the standard Hypertext Transfer Protocol (http) with the security component SSL (Secure Sockets Layer). A padlock icon is also present to indicate a secure connection. The https protocol is utilized on all pages displaying your sensitive customer information.

​​Banking Security Tips to Remember

  • Never give out personal information in response to an unsolicited call or email
  • Unless you initiate the contact or we are completing an application for you, M&T Bank will NOT request your personal information (e.g., account number, Social Security number or mother's maiden name) through email, U.S. mail or phone
  • M&T Bank may request your online banking username to verify your identity by phone or email, however, we will NOT request your online banking passcode
  • M&T will not send you an email requesting that you click on a hyperlink and enter your login credentials or personal information. If you receive this type of email, please forward it phishing@mtb.com

​​Report fraud immediately.

Call 1-800-724-2440 (24 hours a day, 7 days a week).

In This Section

  • How M&T Protects You >  Learn more about our security policies and the banking security tips and tools you can put into practice to help protect yourself and others from theft and fraud.
  • How You Can Protect Yourself >  Learn how to protect personal information from fraud and access financial security tips that can help you keep your information out of scammers' hands.
  • Protecting Your Organization >  Learn more about protecting against and reducing payment fraud – and how to manage the risk of fraud at work.
  • Policies & Opt-Out Form >  Access all of our banking policies – from Terms of Use and privacy statements to Accessible banking practices – as well as our Information Sharing Opt-Out form.
  • Responsible Disclosure Program > If you believe you have identified a potential security vulnerability in any product, system, or asset belonging to M&T Bank or Wilmington Trust, please submit a report to our Responsible Disclosure Program.

Helpful Fraud Topic Quick Links: 

Email Scam Signs
Card Security Features
Debit Card Fraud
Fake Text Message Signs
Fraud Detection
Fraud Protection Services - Merchant
Malicious Mobile Apps Page
Remote Access Fraud
Reset Online Banking Passcode
Zelle Fraud Protection
Suspicious Activity Alerts

Additional Resources: Fraud FAQ Library

Learn more about fraud topics by exploring some of the most frequently asked questions we receive.

Read Fraud FAQ's
Unless otherwise specified, all advertised offers and terms and conditions of accounts and services are subject to change at any time without notice. After an account is opened or service begins, it is subject to its features, conditions and terms, which are subject to change at any time in accordance with applicable laws and agreements. Please contact an M&T representative for details.