Disaster Assistance

M&T Bank is committed to assisting our customers impacted by hurricanes, tornados, severe storms and flooding.

When a natural disaster, like a hurricane strikes, it can impact you in ways you never imagined. If that happens, national organizations like these may be able to help with some of your basic needs.

For Shelter, Food, Water or Medical Assistance:

American Red Cross: 1-800-733-2767
United Way:  2-1-1

For Housing Assistance:
FEMA: 1-800-621-3362

For Additional Disaster Information:
Disaster Assistance

How M&T can help.

We offer individual assistance to customers in Federal Emergency Management Agency (FEMA) declared disaster areas. To find out if your county is eligible for individual assistance by FEMA, please visit FEMA.gov.

M&T will

  • Suppress or waive late charges for mortgage, loan and credit card accounts for a minimum of three months after FEMA declares the individual disaster areas
  • Not report missed mortgage and loan payments to the credit bureaus for a minimum of three months after FEMA declares the disaster 

How you can request help:

  • Update your contact information online so we may contact you in the future
  • Call us as soon as you are able using one of the resource numbers below. We'll work together to build a plan   

Resources

Mortgage Customers

If your home has sustained disaster-related damage, please reach out to our Hazard Insurance Loss Drafts team at 1-888-882-1858. 

If you are behind in your payments and need assistance, please call Homeowner’s Assistance at 1-800-724-1633.

For all other mortgage servicing assistance questions, please call 1-800-724-2224.

Home Equity Line of Credit Customers

If your home has sustained disaster-related damage, please call us at 1-800-724-6444, then press "0" to be routed to the next available representative.

If you are behind in your payments and need assistance, please call us at 1-800-724-2525.

Installment Loan Customers

If collateral securing your loan has sustained disaster-related damage, please reach out to M&T Bank at 1-800-724-2440.

If you are behind in your payments and need assistance, please call us at 1-800-724-2525. 

Credit Card Loan Customers

If you are behind in your payments and need assistance, please call us at 1-800-724-2525.

Mortgage Bankers Association Relief Brochure

The guide outlines homeowner disaster preparedness and steps to recovery including who to communicate with about your mortgage, how to navigate the insurance process, and what forms of aid and disaster loans are generally available.

Review the Disaster Recovery Homeowner’s Guide (PDF)