M&T Debit & Credit Cards with Chip Technology F A Qs
We're here to answer your questions.
What is a chip card?
A chip card is built with a microchip that provides increased security and convenience when using your card at a chip-enabled terminal. Benefits include:
- The chip stores information required to authenticate, authorize and process your transactions
- The chip is encrypted, which means that it is difficult to copy or counterfeit
You may also hear cards with chip technology referred to as EMV® cards or Smartcards. EMV stands for Europay, MasterCard® and Visa®, the original organizations that created the specifications
What are the benefits of chip technology?
Chip technology cards contain embedded microprocessors that provide stronger transaction security features and other encryption capabilities not possible with traditional magnetic stripe cards.
How do I use my chip card?
At a Non-Chip Terminal
Simply swipe your card and sign the receipt or enter your PIN, if required. M&T cards with chip technology will continue to have the magnetic stripe on the back of the card for purchases at merchants who do not have a chip terminal.
At a Chip-Enabled Terminal
- Instead of swiping your card, insert the chip portion of the card into the terminal with the chip facing up. It's important to leave the card in the terminal until the transaction is complete – if you remove the card too soon, the transaction will end, and your purchase will not be processed
- Follow the prompts on the terminal's screen. Depending on the terminal, you may or may not be asked to enter your PIN while your card is inside the machine
- The terminal will display the purchase amount
- Once the purchase is approved and the transaction is complete, you will be prompted to remove your card and take your receipt. If you are not asked for your PIN, you may be asked to sign the receipt for the transaction
Online and Phone Transactions
These transactions will be conducted the same way they are conducted for cards without chip technology. Your PIN is not required for online or phone transactions.
Where can I use my M&T card with chip technology?
You can use your M&T card with chip technology at all locations that accept Visa® – with or without chip technology. The chip allows you to pay at international merchant locations where chip cards are the standard.
Can I continue to swipe my card?
In addition to the embedded chip that provides an added layer of security at chip-enabled terminals, your card will also continue to have the traditional magnetic stripe, enabling you to use it at merchants who do not yet have a chip-enabled terminal.
Do additional fees apply to my new M&T card with chip technology?
No additional fees apply – please refer to your cardholder agreement for standard card fees.
What do I need to do when I receive my new card?
Just like any time you get a new card, activate the card by calling the number found on the sticker or, if it is an M&T Debit Card, use any ATM and enter your PIN. If you have recurring payments set up, ensure that merchants have the correct card number, expiration date and the 3-digit security code.
Can my M&T card with chip be loaded to a digital wallet(e.g. Apple Pay ®, Visa® Checkout)?
You may load your M&T card with chip to any digital wallet that accepts M&T cards for payment.
Chip card, EMV card, smart chip card...what's the difference?
These are all just different terms for the same technology. These cards are a global standard for processing credit and debit card payments. Various companies may refer to chip cards slightly differently, but they all function to help keep your card more secure.
Are chip cards secure?
Chip technology has been in existence for over two decades and is already the security standard in many countries around the world. When purchases are made using the chip feature, the transaction is more secure because of a unique process that is used to determine if the card is authentic. This makes the card more difficult to counterfeit or copy. Chip technology is the next step to providing enhanced security to our customers. Whether you use the magnetic stripe or the chip to make your purchase, you can have confidence in the protection and security features we provide for all credit and debit card accounts. Remember, if you notice any suspicious activity on your account notify us immediately by calling the number on the back of your card.
Will chip cards prevent third-party data breaches?
Chip card technology provides an additional layer of security to help reduce certain types of fraud resulting from data breaches. However, it will not prevent a data breach.
Will chip cards prevent all fraud from happening?
No. As the industry continues to develop new ways to protect consumers, criminals continue to look for new ways to commit fraud. Chip cards provide an additional layer of security at chip-enabled terminals, on top of the fraud prevention monitoring we currently provide. You are also covered by the Visa Zero Liability Policy.
Will chip cards allow other to track my location?
No. Chip card technology is not a locator system. The chip on your card is limited to supporting authentication of card data.
How else does M&T protect my card information?
M&T Bank is committed to your security and continues to provide you with Visa Zero Liability Policy, 24/7/365 real time fraud monitoring and security alerts (available on debit cards only).
Is my personal information vunerable if my chip card is lost or stolen?
If your card is lost or stolen, promptly contact us at 1-800-724-1552 or stop in a branch so we can issue you a new one. Note that no personal information is stored on the chip – it contains information used to process your transactions at a merchant terminal.
What do I do if someone calls asking for my PIN?
You should never give out your PIN and M&T will never call customers asking for a PIN.
When can I expect to receive a debit card with chip technology?
If you don't have a debit card with chip technology today, contact us at 1-800-724-3222 or stop into a branch. You'll receive one when your old card expires or needs to be reissued.
Will my chip debit card still work at an ATM?
Yes. You can continue to use your card as you do today by following the instructions at an ATM.
Can I still use my old card?
No. Your new chip card replaces your old card.
How do I pay with my chip debit card at a chip card reader?
To find out if the card reader is chip-enabled, swipe your card and then follow the prompts on screen. If the card reader is chip-enabled, you will be instructed to insert your card into the slot at the front of the reader. Keep your card in the reader and enter your PIN, or sign as needed. Follow the prompts on screen until your transaction is complete, and always remember to take your card when you're done.
How do I get a new or replacement PIN?
If you don’t know your PIN or would like to change it, call 1-800-724-2440 or visit an M&T branch.
Will my custom card image be on my chip card?
Your new card will feature the same image as your most recent custom card.
What is different about my M&T Bank Visa Credit Card with chip technology?
Your M&T Bank Visa® Credit Card features chip technology, which is an encrypted microchip that helps to protect your card from fraud and counterfeit transactions. Although there is no guarantee that chip technology will prevent fraud from happening, the encryption technology and dynamic data authentication help provide increased protection from counterfeit card creation. Your card also features a Personal Identification Number (PIN) that you can customize, which helps add to the security of your credit card. These cards will continue to feature the traditional magnetic stripe, so you can use them anywhere.
Do I need a PIN to use my card?
You may be asked to enter your PIN when using your new M&T Visa® Credit Card at a chip-enabled merchant location. In other instances, you may simply be asked to sign a receipt as you do today. Just follow the prompts on the merchant terminal. The merchant terminal will guide you through the transaction.
Why do I need a PIN?
Your PIN adds an extra layer of security to the transaction. Only you, as the cardholder, will know your PIN.
What is my PIN?
If you already have a PIN associated with your M&T Bank Visa® Credit Card, you can keep it or set a new one.
How do I change my PIN?
If you don't know your PIN or would like to change it, call
- 1-800-724-2440 for Debit Card
- 1-866-279-0888 for Credit Card
Where should I go if I have any additional questions about my new M&T Bank Visa Credit Card with chip technology?
You can visit mtb.com/chipcard for more information or call 1-866-279-0888 (Mon–Fri 6am–9pm and Sat–Sun 9am–5pm ET).