Mortgage Transfer Frequently Asked Questions -
Get answers to your questions about the transfer of your Pulte mortgage.
Why was my mortgage transferred?
The servicing of
your loan can be sold at any time. When M&T begins servicing your
mortgage, we are required to service it in accordance with your loan
When is this change effective?
Please refer to the Welcome Kit that was mailed to you for complete details on the transfer of your mortgage. All payments and correspondence regarding your mortgage should be directed to M&T after the date of your transfer
Download a timeline of important dates and information (PDF) about your mortgage transfer.
What, if any, changes can I expect to my mortgage or payment now that my mortgage is serviced by M&T?
The good news is that very little will change. Your interest rate and the number of payments remaining on your mortgage will stay the same. You will have a new payment mailing address, as well as a new toll-free customer service number: 1-800-724-2224. Please allow sufficient mailing time to ensure your payments are received by the 16th of the month. Any mortgage payment received after the 16th of the month is considered late and a fee will be charged.
Your new payment mailing address is:
P.O. Box 62182
Baltimore, MD 21264-2182.
Be sure to include your coupon with your payment. If you’ve misplaced your coupon, write your new M&T mortgage account number, which can be found on your Welcome Letter, on your check.
Who is M&T Bank?
M&T Bank was established in 1856 as Manufacturers and Traders Bank. Today, we are a community-focused bank that provides banking, insurance, investments, mortgage and commercial financial services. As one of the 20 largest commercial bank holding companies in the United States, we continue to grow with a focus on the future.
Is there an M&T branch in my area?
M&T Bank has more than 775 branches located in New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, DC. We also have 1,800 ATMs and a variety of online and mobile banking services.
I received my Welcome Kit. Now what?
Your Welcome Kit contains valuable information about the change. Be sure to read it for complete information about the transfer of the servicing of your mortgage and what you can expect during the transfer period.
You can also download a timeline of important dates and information (PDF) about your mortgage transfer.
What is my new mortgage account number?
Your new account number can be found on the Welcome Letter that was mailed to you. Look for it directly under your mailing address.
Will I receive a monthly billing statement?
Yes, you will receive a monthly billing statement. You can expect to receive your first statement about two weeks after your loan has transferred.
If you prefer to receive electronic statements rather than paper statements, you can enroll in Online Banking to receive free electronic statements. If you have not already created a User ID and Passcode, you will need to do so by selecting “Enroll Now.”
If you are already enrolled in M&T Online Banking, access instructions on how to retrieve your statement (PDF).
How can I make my payments to M&T Bank?
M&T provides the following options for making your mortgage loan payments:
- Online Payments: Visit Online Banking. This service will be available after your loan transfer is complete. Check your Welcome Kit for important dates related to the transfer of your mortgage. There is no fee for this service. If you haven’t already created a User ID and Passcode, you will need to do so by selecting “Enroll Now.” Learn more about how to enroll in online banking (PDF). Note: you do not need an M&T Bank checking or savings account to make an online payment – you can use a checking or savings account at any financial institution.
- Payments by Mail: M&T Bank, P.O. Box 62182, Baltimore, MD 21264-2182. Be sure to include your coupon with your first payment to M&T. If you’ve misplaced your coupon, write your new M&T mortgage account number on your check. Payments should be made payable to M&T Bank.
- Automatic Deduction: You can automatically deduct your mortgage payment from the account of your choice through M&T by visiting onlinebanking.mtb.com. Tor enroll in non-monthly drafting, follow the instructions at mtb.com/achenroll.
- Pay-by-Phone: 1-866-241-6014
- Other Payment Options: Pay in-person at any M&T branch at no charge.
I already sent my payment to my prior servicer. Will my payment be forwarded to M&T Bank?
Yes. Your prior servicer will forward the payment to M&T Bank and we will credit it to your loan. However, please note that 60 days after the transfer date, payments will no longer be forwarded. To ensure that your payment is properly applied and that you don’t incur a late fee, please begin mailing your payments to:
P.O. Box 62182
Baltimore, MD 21264-2182
Payments should be made payable to M&T Bank.
How can I enroll in automatic payment deduction at M&T Bank?
Visit M&T Online Banking after your loan has been transferred. Simply create a User ID and Passcode at the site for full access.
Once you are registered for M&T Online Banking, you can enroll in automatic payment deductions. You can also sign up for electronic statements and learn about other services and features. Or call us at 1-800-724-2224, and we will assist you with enrollment in Online Banking and automatic payment deduction.
If you prefer to have your payments drafted weekly or biweekly, you can enroll in Flex Drafting.
What is the latest date my payment can be deducted?
Payments can be scheduled at any time as long as it is on or before the last day of your grace period.
Do I need to contact my insurance company?
Yes, please ask your insurance carrier to change the mortgagee clause to:
ISAOA loan # (new M&T loan number)
PO BOX 5738
Springfield, OH 45501-5738
When will my escrow payment be reviewed next?
Normally, we review escrow payments once a year at the same time. Your account may be adjusted again as part of the annual review and then every 12 months thereafter.
Why did my mortgage payment go up?
Your mortgage payment may have increased due to an increase in your taxes and/or insurance bill. The escrow portion of your payment is based on the last tax and/or insurance payment made from your escrow account prior to your analysis.
Will M&T Bank continue to pay my homeowner's insurance and/or taxes?
If you had an escrow account with your prior servicer to pay your taxes and insurance, M&T Bank will continue to pay taxes and insurance on your behalf. We can assure you that the payment of property insurance and/or taxes will not be interrupted as a result of the transfer. If your insurance or taxes are paid from your escrow/impound account, and the bill is not paid prior to transfer, M&T will pay the tax bill.
I have an "escrow shortage." What does that mean?
An escrow shortage occurs when the funds in your escrow account at the time it is analyzed are less than what is needed to pay future tax and/or insurance payments.
How will the escrow shortage be collected?
Your escrow shortage is being collected over 12 months and is included in the escrow portion of your payment. If you prefer to pay your shortage in full, you have two options:
- Online: Log in to M&T Online or Mobile Banking, select your mortgage account and click the "Pay Now" button. Your mortgage loan must be current to use this option.
- By Mail: Send a check made payable to M&T Bank and indicate on the memo line that you are making an escrow shortage payment. Please mail the check to:
M&T Bank Attn: Escrow Department
PO Box 64787
Baltimore, Maryland 21264-4787
If you are paying your escrow shortage, the funds will be applied immediately, however your mortgage statement may not reflect changes until the analysis effective date.
Where should I send homeowner's Insurance information?
A copy of your new insurance information can be uploaded at www.mycoverageinfo.com/mtb or faxed to us at 937-525-4125.If you have any difficulty or additional questions, please give us a call at 888-882-1847.
Where should I mail my tax bill?
While most bills are paid electronically, you can mail your tax bill to:
P.O. Box 23628
Rochester, NY 14692
Where can I get a copy of my tax bill?
Since M&T Bank pays most tax bills using electronic information, you should contact your local tax office for a copy of your tax bill.
What should I do if I have a supplemental or delinquent tax bill?
Please call our Tax Department at 1-866-406-0949 and provide the information to one of our representatives. They will document the necessary information so the bill can be paid as soon as possible.
Who will send me my year-end mortgage interest statement (IRS Form 1098)?
In January, you will receive two mortgage interest statements. One from M&T for activity during the period of time that M&T serviced your mortgage, and another from your prior servicer. You will need to include both mortgage activity statements when you file your tax return.
I may soon be called to active duty in the military. What do I need to do?
Please send in a copy of your orders to report for active duty to:
Attention: SCRA Servicing
PO Box 900
Millsboro, DE 19966
Can I review my account information online?
Yes, after your loan has been transferred, please enroll in Online Banking to access account information including your current loan balance, payment amount breakdown, and details on your escrow items (if applicable). If you have not already created a User ID and Password, you will need to do so by selecting Enroll Now. Once you have signed in, click on your mortgage account on the Account Summary page and navigate to My Mortgage Info. You may need to expand your window to view the My Mortgage Info menu options.
If I have applied for loss mitigation assistance, will my application transfer to M&T?
If you have submitted an application for loss mitigation assistance, M&T will review your submission. Please be advised that M&T may request additional documents to complete the review of your application.
Will my modification transfer to M&T?
If you have submitted a complete loss mitigation application, but have not yet been approved, M&T will complete the loss mitigation review and send you the determination.
If you were offered a modification and have accepted, or are currently making trial payments, M&T will honor the agreement you entered into with the prior servicer.
If your account was modified prior to the transfer and all system changes were completed, the modification and terms will remain in effect.
I am having trouble affording my mortgage payments. How can I get assistance?
Please visit us online at Mortgage Assistance Programs for additional information on solutions that may be available to you.