M&T Debit Card F A Qs
Get answers to frequently asked questions about the M&T Debit Card.
What is the M&T Debit Card?
With your M&T Debit Card you can make purchases big or small anywhere Visa® is accepted. When you make a purchase from a store or online retailer, the money is withdrawn from your linked checking account. The M&T Debit Card also serves as your ATM card for withdrawing cash from any linked deposit account, and it can be used to get cash back from retailers when you make purchases using your personal identification number (PIN). Additionally, you can use the card to transfer funds between linked accounts.
How does the M&T Debit Card work?
When you make a purchase with an M&T Debit Card, the money is taken out of your linked M&T checking account. Follow the prompts on the terminal to complete your transaction. You may be asked to enter your PIN or sign for your purchase. Either way, you will not be charged a fee for purchases in the U.S.
Does the Visa logo mean the M&T Debit Card is a credit card?
A debit card is not a credit card even though it has the Visa® logo on it. The Visa logo expands your purchasing power, allowing you to make purchases online, in app, over the phone or at millions of locations worldwide. With a debit card, the purchase amount comes directly out of your checking account.
What if I shop on the telephone or the Internet? Don't I need a credit card for these purchases?
No, the M&T Debit Card extends your purchasing power so that you can pay bills, and make purchases online, over the phone and in app. With M&T Assurance® you will receive the benefit of 24/7 Real-Time Fraud monitoring. Real-Time Fraud Monitoring screens your account 24/7 to help you detect suspicious card activity outside your normal purchasing pattern.
Why should I use my M&T Debit Card?
It’s an easier, safer and more convenient way to access your money than cash or checks for everyday purchases.
- Receive the benefit of 24/7 Real-Time Fraud monitoring which helps detect suspicious card activity outside your normal purchasing pattern.
- Extend your purchasing power so that you can pay your bills, complete online, over the phone and in app purchases.
- Shop online easily with Visa Checkout and pay quickly on-the-go with Apple Pay®, Google Pay™and Samsung Pay
Does the M&T Debit Card have an annual fee or transaction fees?
There is NO ANNUAL OR MONTHLY FEE. Transaction fees may apply. See your Electronic Banking Card and Telephone Transaction Disclosure and Agreement for details.
How do I activate my M&T Debit Card?
When you receive your card in the mail, simply call the number shown on the sticker on the front of your card or activate it at an ATM. Once the card is activated, remove the sticker and sign the signature panel on the back of the card.
What accounts can I access with my M&T Debit Card?
Purchases will be authorized and paid from the primary checking account linked to your debit card. With your M&T Debit Card you can visit the M&T Mobile Banking app and any M&T Bank ATM to access multiple accounts. Check balances, transfers funds, make deposits or withdrawals and even make payments to line of credit accounts – although not all ATMs offer all transaction types. Up to 10 accounts may be linked:
- 4 Checking Accounts
- 4 Statement Savings Accounts
- 2 Line of Credit Accounts
Each account has a unique identifier – "account nickname" (i.e., House Acct 1234, Vacation Acct 2222, Tommy's Acct 4546). M&T Bank ATM screens will display the accounts associated with your card. Select the account for which you would like to perform a transaction. All accounts will also be accessible via the M&T Telephone Banking Center at 1-800-724-2440.
How do I keep track of the purchases I make with my M&T Debit Card?
You can access your detailed transaction information online through M&T Online and Mobile Banking by calling the M&T Telephone Banking Center at 1-800-724-2440 or by reviewing your account statements. Each purchase is detailed on your monthly checking account statement with the transaction date, amount, merchant name and location.
Does the M&T Debit Card have any spending or cash withdrawl limits?
For your personal security, your M&T Debit Card does have limits. While these limits should not affect your average use of the card, there are cash withdrawal and purchase limits in place to prevent excessive usage if an unauthorized individual were to use your card. Please refer to the Electronic Banking Card and Telephone Transaction Disclosure and Agreement you received with your card for more information regarding these limits.
Added benefit: if we notice that your card is being used more frequently than normal, we may request to speak to you at the time you are making a purchase, or we may call you to ensure that your card is not being used fraudulently.
What happens if I return an item that was purchased with my card?
Purchase returns will appear in M&T Online and Mobile Banking, although access to the funds will not be available until the return is cleared by the store or service provider.
Purchase returns may take up to three business days to process; any questions regarding the status of a return should be directed to the store or service provider from which you made the return.
What should I do if I think there is an error on a transaction made with my M&T Debit Card?
If you think there is an error involving a transaction, such as a purchase you didn't make or an incorrect amount charged to your card, notify us immediately. In some cases we may provide a provisional credit as soon as 2 hours (but it could take up to 10 business days) to assist with any inconvenience you may have experienced.
Contact us by calling the M&T Telephone Banking Center at 1-800-724-2440 or by writing to:
Manufacturers and Traders Trust Company
P.O. Box 767
Buffalo, New York 14240-0767
If you have a problem with any goods or services purchased using the card, please attempt to settle any disputes directly with the merchant who provided the goods or services. For more details, please refer to the Electronic Banking Card and Telephone Transaction Disclosure and Agreement you received with your card.
How can I get a replacement for my damaged M&T Debit Card?
If you have a damaged card, and would like to get a replacement, you can:
- Log in to Online Banking and select Order a Replacement Card from the Services Menu
- Log in to the M&T Mobile App, select Card Services from the Menu, and select Order a Replacement Card
- Call 1-800-724-2440
- Visit your local branch
What should I do if I lose my card or it is stolen?
If your card is lost or stolen, you should immediately report the incident:
- Log in to Online Banking and select Report a Lost or Stolen Card from the Services Menu
- Log in to the M&T Mobile App, select Card Services from the Menu, and select Report a Lost or Stolen Card
- Call 1-800-724-1552
- Visit your local branch
I'm concerned my money is at risk if my card gets lost or stolen. What should I do?
To minimize the amount of any loss you may be responsible for, notify us immediately if your card gets lost or stolen. The Visa Zero Liability Policy provides additional protection for unauthorized transactions made through the Visa network.
Can I receive mobile alerts for my debit card purchases?
M&T Alerts are available for M&T Online and Mobile Banking users at no charge., You can opt to receive notifications to your email or mobile device with details about certain types of account activity - including security alerts, debit card purchases that were made by web/phone, purchase returns and large withdrawals. M&T Alerts also allows you to track balances and transactions.
If you aren't already enrolled in Online Banking, sign up now.