Accessible Banking with M&T Bank

We're always working hard to make banking with M&T Bank faster, easier and more accessible for all of our customers. Let us know how we can better assist you.

Your business is important to us.

At M&T Bank, we know you work hard. So we try to work just as hard to make it easy and convenient for all of our customers to take care of all of their personalbusiness and commercial banking needs.

We offer a number of accessible banking solutions to assist customers who may require special services to access M&T Bank products and services.

Branch Accessibility

Visit any of our more than 700 branches for all your banking needs. Conveniently located throughout New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, DC, our branches feature:

  • Accessible parking
  • Ramps in locations with steps
  • Easy-to-open doors
  • Staff trained to provide any assistance you may need

Accessible Documents

Upon request, we can provide documentation in alternate accessible formats, such as large print font, audio, braille and tactile material. Such documents may include::

  • Account statements
  • Notices
  • Checks
  • Standardized forms
  • Informational materials

We can also provide sign language interpreters, if needed.

Request Assistance

To request alternate document formats or sign language interpreters, please contact our Telephone Banking Center at 1-800-724-2440. Representatives are available Monday–Friday 6am–9pm, Saturday and Sunday 9am–5pm ET.

Accessible M&T Debit Cards

Upon request, we can provide alternative debit card options:

  • Contactless embossed debit cards with raised lettering
  • Contactless larger print debit cards. Please note, large print options are flat printed on the card and do not contain raised lettering.

Request Assistance

To request an alternative debit card option, please visit your local branch or contact our Telephone Banking Center at 1-800-724-2440. Representatives are available Monday–Friday 6am–9pm, Saturday and Sunday 9am–5pm ET.

ATMs

Our 1600+ talking ATMs allow you to easily conduct your banking. Through a headset, privately spoken instructions will guide you through the transaction without requiring additional on-screen instructions. Our talking ATMs also give you the option to black out the screen for total privacy.

Online Banking

Mtb.com makes it easy to conduct many banking transactions without ever having to visit a branch. Our accessibility efforts are based on the Web Content Accessibility Guidelines (WCAG) standard.

If you need assistance as we work to enhance our website, please contact our Telephone Banking Center at 1-800-790-9130. Representatives are available Monday–Friday 8am–9pm, Saturday and Sunday 9am–5pm ET.

With M&T Online Banking you can:

  • Check your balance
  • Pay bills with M&T Bill Pay
  • Transfer funds between accounts
  • Contact Customer Service using M&T Secure Messaging within Online Banking

Telephone Banking Center

If you prefer, you can contact a representative at our Telephone Banking Center at 1-800-724-2440. This number is also available to hearing impaired customers through a relay service. Representatives are available Monday–Friday 6am–9pm, Saturday and Sunday 9am–5pm ET.

Still have questions or concerns?

If you have any questions or comments about how we can provide a better banking experience, Customer Service Representatives are available via email, phone or in a branch near you.

Use of these features and services requires Internet and/or data access through a computer or mobile device. Subject to availability and the same limitations as any service available through the Internet. M&T Bank is not responsible for matters that are outside of its reasonable control that might impact availability and functionality. M&T Bank reserves the right to suspend service for any reason at any time. Your mobile carrier's text messaging and data charges may apply. Fees may apply for optional services provided through M&T Online Banking. View the M&T Digital Services Agreement for additional details.
M&T Online and Mobile Bill Pay cannot be used to make payments: (i) to payees located outside the United States; (ii) to taxing authorities or other government entities; (iii) required under court order (e.g., child support); or (iv) in connection with any unlawful activity or purpose.
Unless otherwise specified, all advertised offers and terms and conditions of accounts and services are subject to change at any time without notice. After an account is opened or service begins, it is subject to its features, conditions and terms, which are subject to change at any time in accordance with applicable laws and agreements. Please contact an M&T representative for full details.