How can we help?

We know that many of you have made adjustments in your lives due to the impacts of COVID-19, and we're here to help you along the way.

Advanced Child Tax Credits

Beginning July 15, 2021, eligible M&T customers will begin to receive direct monthly Advance Child Tax Credit payments through December 2021. These Advance Child Tax Credit payments equal half the total credit amount and you will claim the other half when you file your 2021 income tax return. These changes apply to tax year 2021 only.

Have more questions?

If you have questions about your eligibility, payment timing, payment status, amount or how you will receive your tax credit, please visit the IRS’s Advance Child Tax Credit Payments in 2021 website.

Other Resources:

  • ChildTaxCredit.gov: A one-stop-shop for information about the CTC, including information about how non-filers can sign up for payments.
  • Video Demo: The Code for America GetCTC video in English and Spanish is a short demo of how to use GetCTC, the simplified tax filing portal.

M&T digital tools can help.

Get your funds faster.

Have your payments direct deposited into your checking account to receive your funds faster.

MyWay Banking, a checkless checking account with no overdraft fees, is a certified Bank On account. Bank On is a national nonprofit whose goal is to ensure that everyone has access to a safe and affordable bank account.

If you do not have sufficient funds available in your account to cover a transaction, the transaction will be declined in most cases. In the case that your account is overdrawn, you will not be charged an overdraft fee.

Economic Impact Payments

The Federal Government has approved a third round of stimulus payments (EIP) to eligible individuals.  

Starting the week of March 15, 2021, M&T customers who qualify will begin to receive direct deposit payments, with paper stimulus checks and prepaid debit cards to follow.

Where to find additional information.

If you have questions about your eligibility, payment timing, payment status, or how you will receive your stimulus payment, please visit the IRS's Get My Payment portal

On the IRS's website, you can also  read more details about the third round of Economic Impact Payments.

Financial Hardship Assistance 

We understand that financial situations can change quickly. If you have been financially impacted by COVID-19, we're here to help.

Request Hardship Assistance

Please complete one of the forms below to tell us how you've been financially impacted by COVID-19. 

Mortgage and Home Equity Loan Hardship Form >

Other Credit Types of Hardship Form >

Mortgage Hardship Self-Service Portal

  • Request a COVID-19 forbearance extension
  • Determine eligibility for options available after the COVID-19 forbearance
  • Request forbearance removal

Get Started >

Conveniently stay connected to your accounts.

We are available where and when you need us - in person, online, and on the go.

Get Started

Personal & Small Business Customers

From the comfort of your computer or phone, you can check balances, send payments, make mobile check deposits, transfer funds, and more. You can even view short online demos to learn more about what Online Banking has to offer.

Security & Protection

Beware of Scams

During times of heightened fear and confusion, scammers are looking to take advantage of these situations. Their goal is to gain access to your accounts and steal sensitive information.

Look out for deceptive emails, texts, and phone calls that may look like they are coming from reputable companies, charities, or government agencies such as the CDC and WHO. Learn more on how to be aware of the different types of fraud so you can help protect your personal and financial information.

On behalf of the M&T Bank family, thank you for being our customer. We take great pride in being your bank.

Resources & Insights

M&T Money Mentor

Explore our online financial education center with topics on budgeting, credit management, and others to help you plan during this uncertain time.

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Explore Wilmington Trust's perspective on the pandemic's impact on investments and the economy

M&T Money Smart

Organize your finances and create robust budgets using our digital financial management tool.

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Deposits are subject to verification. Funds from remote check and mobile check deposits do not follow the normal funds availability schedule. Funds from mobile check deposits are not available for immediate withdrawal. Deposit limits and other terms, conditions, fees and restrictions may apply. Business day is defined as Monday through Friday, except Federal holidays.
The content of this page is for informational purposes only. It is not designed or intended to provide financial, tax, legal, investment, accounting, or other professional advice since such advice always requires consideration of individual circumstances. Please consult with the professionals of your choice to discuss your situation.
Wilmington Trust is a registered service mark used in connection with various fiduciary and non-fiduciary services offered by certain subsidiaries of M&T Bank Corporation.