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How can we help?

We know that many of you have made adjustments in your lives due to the impacts of COVID-19, and we're here to help you along the way.

Branch Availability with Safety in Mind

Your health is our number one concern. Here's how we can work together to ensure the safety of you, our colleagues, and our communities.

How We're Keeping You Safe

  • We've placed markings on the floor to help you practice social distancing
  • We're wearing masks and waving instead of shaking hands
  • We're cleaning high touch surfaces like ATMs in accordance with the CDC's guideline
  • We're limiting the number of customers in the branch at any one point in time
  • We're requiring employees to stay home when they're not feeling well

What You Can Do Too

  • We ask that you wear a mask in accordance with the guidelines in your area. Masks should cover your nose and mouth and be secured under your chin, per CDC guidelines
  • Maintain a measurable distance between yourself and other customers
  • If you're experiencing symptoms of COVID-19 or may have been exposed to the virus, we kindly ask that you do not enter the branch lobby

Many of our branches no longer require an appointment to enter the branch lobby. For faster service, we still encourage you to schedule an appointment.

In all other areas, most ATMs, drive-up windows and branch lobbies will continue to be available by appointment.

Visit our branch locator for full availability and to schedule an appointment.

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We understand that financial situations can change quickly, and we are here to help.

If you have been financially impacted by COVID-19, please complete an online hardship assistance form to start the process for assistance options.

Report a New Hardship Request Form

Please complete one of the forms below to tell us how you've been financially impacted by COVID-19.

Mortgage and Home Equity Loan Hardship Form >

Other Credit Types of Hardship Form >

Mortgage Hardship Self-Service Portal

  • Check forbearance status
  • Request a forbearance extension
  • Resume making mortgage payments

More functionality coming soon!

Get Started >

Additional Hardship Assistance Resources

What You Need to Know About Mortgage Forbearance: Infographic >

Consumer Loans and Credit Card Hardship Assistance: Infographic >

COVID Financial Hardship FAQs >

CARES Act Mortgage Forbearance CFPB Video >

Assistance for New York Insurance Policy Holders and Annuity Contract Holders (PDF) >

Economic Impact Payments

We're committed to helping you prepare for government stimulus programs, including the Economic Impact Payment.

How the IRS Can Help

The IRS has started to distribute payments. Please visit the IRS Economic Impact Payment Information Center page for updated information, including:

  • Determining if you are eligible for a payment
  • The status and timing of your payment

If you do not typically file taxes, visit this IRS Economic Impact Payments page to determine if you should use the "Non-Filer: Enter Your Payment Info Here" application.

  • To verify your deposit, use online or mobile banking available 24/7 from the comfort of your home. You can also set up an alert to notify you when deposits are made
  • You can deposit checks safely and conveniently by using mobile check deposit or at an ATM
  • If you have a negative account balance when your Economic Impact Payment is deposited to your account, you'll still have access to your payment regardless of the negative balance. We'll provide you with a temporary credit equivalent to the negative balance for approximately 90 days. You'll receive an email and/or letter with additional details
The credit to your account from the IRS may be a tax refund or an Economic Impact Payment. If the payment was not an Economic Impact Payment, we are still providing the temporary credit.
The temporary credit being applied is assessed based on the balance prior to nightly processing on the day prior to the deposit being credited to your account.
After the 90-day period, the temporary credit will be removed. This date may be extended.

Conveniently stay connected to your accounts.

We are available where and when you need us - in person, online, and on the go.

Get Started

Personal & Small Business Customers

From the comfort of your computer or phone, you can check balances, send payments, make mobile check deposits, transfer funds, and more. You can even view short online demos to learn more about what Online Banking has to offer.

Online & Mobile Banking > View Online Banking Demos >

Security & Protection

Beware of Scams

During times of heightened fear and confusion, scammers are looking to take advantage of these situations. Their goal is to gain access to your accounts and steal sensitive information.

Look out for deceptive emails, texts, and phone calls that may look like they are coming from reputable companies, charities, or government agencies such as the CDC and WHO. Learn more on how to be aware of the different types of fraud so you can help protect your personal and financial information.

On behalf of the M&T Bank family, thank you for being our customer. We take great pride in being your bank.

Resources & Insights

M&T Money Mentor

Explore our online financial education center with topics on budgeting, credit management, and others to help you plan during this uncertain time.

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M&T Money Smart

Organize your finances and create robust budgets using our digital financial management tool.

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wilmington trust logo

Explore Wilmington Trust's perspective on the pandemic's impact on investments and the economy

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Deposits are subject to verification. Funds from remote check and mobile check deposits do not follow the normal funds availability schedule. Funds from mobile check deposits are not available for immediate withdrawal. Deposit limits and other terms, conditions, fees and restrictions may apply. Business day is defined as Monday through Friday, except Federal holidays.
Insurance Products offered are: Not FDIC insured; not a deposit in, obligation of, nor insured by any federal government agency; not guaranteed or underwritten by the bank; not a condition to the provisions or terms of any banking service or activity.
Insurance products are offered by M&T Insurance Agency, Inc., not by M&T Bank. Insurance policies are obligations of the insurers that issue the policies. Insurance products may not be available in all states.
The content of this page is for informational purposes only. It is not designed or intended to provide financial, tax, legal, investment, accounting, or other professional advice since such advice always requires consideration of individual circumstances. Please consult with the professionals of your choice to discuss your situation.
Wilmington Trust is a registered service mark used in connection with various fiduciary and non-fiduciary services offered by certain subsidiaries of M&T Bank Corporation.