How can we help?
We know that many of you have made adjustments in your lives due to the impacts of COVID-19, and we're here to help you along the way.
Economic Impact Payments
The Federal Government has approved a third round of stimulus payments (EIP) to eligible individuals.
Starting the week of March 15, 2021, M&T customers who qualify will begin to receive direct deposit payments, with paper stimulus checks and prepaid debit cards to follow.
Where to find additional information.
If you have questions about your eligibility, payment timing, payment status, or how you will receive your stimulus payment, please visit the IRS's Get My Payment portal.
On the IRS's website, you can also read more details about the third round of Economic Impact Payments.
M&T Digital Tools Can Help
- Verify your direct deposit payment, by using M&T Online Banking or Mobile App available 24/7 from the comfort of your home
- Set up an alert to notify you when deposits are made
- Deposit checks conveniently by using mobile check deposit or at an ATM
Updated: March 15, 2021
Branch Availability with Safety in Mind
Your health is our number one concern. Here's how we can work together to ensure the safety of you, our colleagues, and our communities.
How We're Keeping You Safe
- We've placed markings on the floor to help you practice social distancing
- We're wearing masks and waving instead of shaking hands
- We're cleaning high touch surfaces like ATMs in accordance with the CDC's guidelines
- We're limiting the number of customers in the branch at any one point in time
- We're requiring employees to stay home when they're not feeling well
What You Can Do Too
- We ask that you wear a mask in accordance with the guidelines in your area. Masks should cover your nose and mouth and be secured under your chin, per CDC guidelines
- Maintain a measurable distance between yourself and other customers
- If you're experiencing symptoms of COVID-19 or may have been exposed to the virus, we kindly ask that you do not enter the branch lobby
Check out our branch locator to see branch availability and to schedule an appointment.
Financial Hardship Assistance
We understand that financial situations can change quickly. If you have been financially impacted by COVID-19, we're here to help.
Request Hardship Assistance
Please complete one of the forms below to tell us how you've been financially impacted by COVID-19.
Mortgage Hardship Self-Service Portal
- Request a COVID-19 forbearance extension
- Determine eligibility for available options after COVID-19 forbearance
- Request forbearance removal
Mortgage Resources
- Infographic: What You Need to Know About Mortgage Forbearance
- Consumer Federal Protection Bureau (CFPB) Resource Center
- HUD Homeowner Counseling Resources or HUD's Phone Number: 1-800-569-4287
- For HUD Loans
- For VA Loans
- For USDA Loans
- For Section 184 Indian Home Loans
- For Freddie Mac Loans
- For Fannie Mae Loans
Conveniently stay connected to your accounts.
We are available where and when you need us - in person, online, and on the go.
Get Started
Personal & Small Business Customers
From the comfort of your computer or phone, you can check balances, send payments, make mobile check deposits, transfer funds, and more. You can even view short online demos to learn more about what Online Banking has to offer.
Security & Protection
Beware of Scams
During times of heightened fear and confusion, scammers are looking to take advantage of these situations. Their goal is to gain access to your accounts and steal sensitive information.
Look out for deceptive emails, texts, and phone calls that may look like they are coming from reputable companies, charities, or government agencies such as the CDC and WHO. Learn more on how to be aware of the different types of fraud so you can help protect your personal and financial information.
On behalf of the M&T Bank family, thank you for being our customer. We take great pride in being your bank.
Resources & Insights
M&T Money Mentor
Explore our online financial education center with topics on budgeting, credit management, and others to help you plan during this uncertain time.
Explore Wilmington Trust's perspective on the pandemic's impact on investments and the economy
M&T Money Smart
Organize your finances and create robust budgets using our digital financial management tool.
Explore resources and insights for you and your family as you adjust to life during this time.