Welcome Center Home
Personal FAQs
Mortgage FAQs
Business FAQs
Commercial FAQs

PERSONAL BANKING

People's United Personal Banking FAQs

We're here to help answer your frequently asked questions as People's United joins the M&T Bank family. 

Find the answers you need easily using quick links:

General Account Information >

Debit and ATM Cards >

United Bank Credit Card Transition >

Account Access >

Online Account Transaction History >

Statements and Notices >

Pay Bills >

Send & Receive Money >

Connect to Quicken/Quickbooks >

About M&T >

Shareholder Information >

General Account Information

  • For your personal accounts, you can visit any M&T branch, or call 1-800-724-2440
  • For your business accounts, please contact your relationship manager, visit your local M&T branch, or call 1-800-724-6070
  • For your securities accounts, please contact your financial advisor

Use M&T's routing number, 022000046, after transition weekend for wire transfers and any electronic payments.

Continue to use your existing checks until they run out. When you order new checks, they will have M&T Bank's routing number.

Any existing direct deposits or transfers set up at People's United should have continued without interruption.

Your account number may have changed when it transitioned to M&T. Here's what you need to know:

Checking

Your account number stayed the same, unless we notified you otherwise.

Other Accounts

You received a new account number for the following:

  • Savings
  • Money Market
  • Certificates of Deposit
  • IRAs
  • Loans and lines of credit

 

Your new account numbers were sent to you in a mailing prior to transition weekend. If you have questions about your account numbers, you can visit any M&T branch.

Checking

Continue using your existing People's United checks until your supply runs out, even after transition weekend. Then, order updated checks online through Deluxe, M&T's check provider, at deluxe.com/shop or call 1-877-838-5287 Monday through Friday 8am–8pm and Saturday 9:00am–5:30pm ET.

Home Equity Line of Credit

Continue to use your existing checks until you receive your new supply of M&T convenience checks which you should have already received. If you have not received your checks within three weeks of transition weekend, please call us at 1-800-724-6444.

If your People's United statement displays images of your canceled checks, your new M&T statement will feature only the front side of the canceled check. Log in to M&T Online Banking to view both sides.

No. If your checking and/or savings account already had direct deposit set up, you should be receiving those funds as scheduled.

Yes, funds from cash and checks deposited to your account will be paid in a different order.

Please see pages 36-37 in the Consumer Deposit Terms and Conditions for details on our polices.

Per the Social Security Administration planned schedule, Social Security deposits occurred on September 1 and September 2 and were processed prior to transition weekend. If your regularly scheduled payment date fell on a Saturday, Sunday or legal public holiday, benefits were paid the business day before your due date.

  • Accounts you opened at People’s United prior to the merger with M&T Bank will continue to be insured by the FDIC
  • If you had deposit accounts with both M&T Bank and the People’s United division of M&T Bank prior to the merger, the FDIC will separately insure those deposit accounts for six months after the merger (on April 2, 2022)
  • Any M&T Bank deposit account you had prior to the merger and new deposit accounts established after the merger, including those opened with the People’s United division of M&T Bank, will not be separately insured. They will be combined to determine applicable FDIC insurance limits. This is because the People’s United division of M&T Bank and M&T Bank are now the same FDIC-insured institution
  • After six months, your former People’s United Bank deposits and your M&T Bank deposits will be combined for purposes of determining your appropriate level of FDIC deposit insurance coverage

Special Information for Certificates of Deposit (CDs):

  • Any CD you have at People’s United Bank, N.A. prior to the merger (on April 2, 2022) is separately insured until its next maturity date after the six-month period following the merger
  • If your former People’s United Bank CD automatically renews within six months of the merger, it will continue to be separately insured until its next maturity date The six-month transition period gives you the opportunity to consider how to maximize FDIC deposit insurance coverage for your accounts. 

For additional information on FDIC insurance, visit the FDIC website at www.fdic.gov

Debit & ATM Card

With an ATM Card, you can only use your card at an ATM.

With an M&T Visa® Debit Card, you can use your card at an ATM or to make purchases anywhere Visa is accepted.

If you haven’t received your new debit card since the transition, please call 1-800-724-2440. 

Please remember, you’ll need to activate your new M&T debit card before your first use. ATM cards do not need to be activated.

Please start using your M&T ATM Card. 

We encourage you to safely destroy your People's United ATM Card, it was deactivated as of Sunday, September 4.

If you didn't receive your new M&T ATM Card by Thursday, September 8, please call us at 1-800-724-2440 or visit your local branch.

To activate your card, simply call the number shown on the sticker on the front of your card or use it at any M&T ATM. Once the card is activated, remove the sticker and sign the signature panel on the back of the card. Then, destroy your old People’s United Bank Debit Card.

  • Your PIN will remain the same for any debit or ATM card opened prior to July 14, 2022 
  • If your debit or ATM card or your account was opened after this date, or if you changed your PIN after this date, you should have received a new PIN

Once you've activated your new M&T Debit Card, your People’s United Debit Card will be deactivated within 24 hours. Please be sure to safely destroy your People's United Debit Card and update your billing information where it was used for recurring payments.

  • Temporary debit cards are no longer available
  • Merchant-sponsored rewards are not available with your new M&T Debit Card
  • You can link up to 4 personal checking, 4 personal savings and 2 personal lines of credit to a single debit card. You should have received a list of your linked accounts with your new debit card. Contact us to change the accounts on your card
  • For customers with a World Debit Card: Mastercard® premier services are no longer available

Debit card daily limits:

  • ATM transactions: up to 15 ATM transactions in which you receive no more than $1,000 in total per day
  • Purchases and other payments (e.g., bill payments): up to 20 transactions not to exceed $5,000 in total per day

See pages 25-34 in the Consumer Deposit Account Terms and conditions  booklet for additional details surrounding your new card, including information on transaction limitations and fees.

  • Please note if you have a People’s United Debit Card linked primarily to a savings account, you’ll receive an M&T ATM Card as a replacement
  • You can link up to 4 personal checking, 4 personal savings and 2 personal lines of credit to a single ATM card. You’ll receive a list of your linked accounts with your new card. To change the accounts on your card, contact us after transition weekend

ATM card daily limits:

  • You can make up to 9 ATM transactions (in which you receive no more than $1,000 in total) per day
  • M&T ATM Cards cannot be used for purchase transactions

See pages 25-34 in the Consumer Deposit Account Terms and conditions  booklet for additional details surrounding your new card, including information on transaction limitations and fees.

United Bank Credit Card Transition

  • You'll be mailed an M&T Visa® Signature Credit Card at the beginning of May with a new card number, expiration date and 3-digit security code 
  • Follow the instructions on your new card to activate and set a PIN as soon as you receive it 
  • Rewards redemptions will temporarily pause from May 17 through May 20, 2023 
  • Begin using your new M&T Credit Card on May 20, 2023. Your United Bank Credit Card will no longer work after May 21, 2023 
  • Update any recurring transactions you’ve scheduled for after May 20, 2023 with the information for your new card to ensure services continue 
  • Enroll or log into M&T Online and Mobile Banking so you can manage your card easily, view and redeem your reward points  
  • Add your new card to your digital wallet — it will not automatically carry over

If your United Bank Credit Card account is closed or has been revoked, you will not receive a new credit card.

  • Unlimited 1.5% cash back on every purchase – Earn points and redeem for cash back, statement credit, gift cards, travel, or merchandise  
  • Points never expire as long as you make a card purchase once every 12 months 
  • No annual fee  
  • No foreign transaction fee on purchases made outside the U.S. 
  • M&T Assurance and Visa® Zero Liability Policy helps prevent, detect and resolve fraud 
  • Contactless technology provides enhanced protection for your transactions  
  • Convenient features to manage your card online  
  • Service your card online, by phone or at a  branch 

See full list of features that come with your M&T Visa® Signature Credit Card and learn how you can get the most from your card 

The M&T Rewards Program (“Program”) is subject to the M&T Rewards Program Terms & Conditions (“Program Terms & Conditions”). Unless you are participating in a limited-time promotional offer, M&T Visa Signature Credit Cards earn 1.5 points for every $1 in Purchases. Points are awarded per qualifying transaction and rounded to the nearest whole number. Rewards points are subject to change and/or discontinuation without notice. Additional exclusions and terms apply. Full Program Terms & Conditions, Definitions, and other Program information can be found at rewards.mtb.com. 
The Visa Zero Liability Policy covers U.S.-issued cards only and does not apply to certain commercial card transactions, transactions not processed by Visa, or if you are grossly negligent or fraudulent in handling your card or card number. Notify M&T Bank immediately of any unauthorized use. See your cardholder agreement for more details.
  • Your credit card number will change. Please update any recurring transactions you’ve scheduled for after May 20, 2023 with the information for your new credit card 
  • You may receive a new payment due date. Check your new statement for more information 
  • Rewards points do not expire as long as you use your card to make a purchase once every 12 months
  • Any previous card alerts or transaction controls will not carry over. Learn more about card alerts and how to enroll
  • You will now have the option to link your card as overdraft protection to an M&T checking or savings account

For more information refer to the Important Notice of Change in Terms for your United Bank Consumer Credit Card, mailed to you.

Keep an eye out in the mail for an envelope with a green stripe at the top. If you haven’t received your card by May 15, 2023, give us a call at 1-866-279-0888 to confirm we have the correct address for you.

If you have rewards points, your existing points balance will transfer to your new account, and any purchases made since your account last cycled will earn rewards points as well.

You can access your M&T Rewards Dashboard directly from M&T Online Banking, no additional login ID is needed. Enroll or log into M&T Online and Mobile Banking to view and redeem your reward points. 

You can also get information about your Rewards account and redeem by phone by calling the Rewards Customer Service Center at 1-866-579-2335.

Yes. If you already bank online with us, your new M&T Visa Signature Credit Card will automatically be added to your M&T Online and Mobile Banking profile. If you are not enrolled in M&T Online and Mobile Banking, enroll here.

If you pay your card balance using automatic payment through any deposit account, your automatic payment will transition to your new M&T credit card account. Automatic payments can be set up for “previous statement minimum payment” or “previous statement total outstanding balance.” For more information refer to the Important Notice of Change in Terms for your United Bank Consumer Credit Card, mailed to you. 

 

No. You’ll need to re-enroll in e-statements for this Credit Card account within M&T Online Banking.

Your first M&T Credit Card statement will include any transactions made since your last statement and will be grouped by transaction type. All purchases will be listed first, with the oldest appearing on the top; then any payments made will be listed, with the oldest appearing on the top; and finally, your previous statement balance will be displayed at the end. This is only applicable to your first statement on your new M&T Credit Card, as we transition your information over. All subsequent statements will display transactions and payments in chronological order, with the previous statement balance appearing as the ‘Previous Balance’ in the Summary of Account Activity section.

Account Access

Yes. You can use M&T’s automated telephone banking system at 1-800-724-2440 to assist in most of your banking needs 24 hours a day, 7 days a week.

When you call, you’ll need:

  • Your M&T account number and Social Security Number, or 
  • Your M&T debit card number and debit card PIN

For your security, we use this information to confirm your identity when you call us.

Please note: You will no longer need your People’s customer access code to bank by phone at M&T.

Call 1-800-724-2440 and follow the prompts:

Account Information such as:

  • balances
  • recent transactions
  • transfer funds
 Press 1
Lost or stolen card Press 2
Help me log in Press 3
Open new account Press 4
Branch locations Press 5
Mortgage questions Press 6
For all other inquiries Press 0

 

How to get your balance or transaction history

  1. Select Option 1 “Account Information” at the Main Menu
  2. Enter your M&T account number and the first 5 digits of your Social Security Number or M&T debit card number and debit card PIN
  3. You will hear your account balance
  4. Select Option 2 “Transaction History” at the next menu to hear Withdrawals, Deposits, or Check information

Please note: Menu options may differ depending on which M&T phone number you call. Please listen carefully before making selections.

Need to speak to a banker?

We’re here to help. If you have any questions, please call 1-800-724-2440, Monday through Friday, 6am-9pm and Saturday and Sunday, 9am-5pm ET or visit any branch. 

You can check your account balance at any ATM, using your debit or ATM card.

You can also use your debit card by calling1-800-724-2440. Select Option 1 “Account Information” at the Main Menu, enter your activated M&T debit card number and debit card PIN.

We've been able to transition mobile and online banking services for most customers. 

Follow the instructions below if you haven't yet logged into M&T Online Banking for the first time or you've tried to log in for the first time and have been unsuccessful.

Step 1: Go to mtb.com/reset to get started. 

  • If you have previously logged in successfully, please ignore the steps below and login as you normally would at mtb.com/login
  • Do not use the M&T Mobile Banking app to log in for the first time

Step 2: Follow the prompts and enter the required information. You'll need:

  • Your People's United User ID
  • Your social security number
  • One of the following verification methods:
    • Your activated M&T Debit or ATM card and PIN (If you haven’t activated your Debit or ATM Card, follow the instructions on the sticker on the front of your card)
    • Your M&T Mortgage account number

You may need help resetting your passcode. You'll need to contact an M&T Representative at 1-800-790-9130 if:

  • You don’t know your People’s United User ID or
  • You’re People’s United User ID has a special character (e.g.,! $ # & * etc.) or 
  • You don't have or unable to activate your M&T Debit or ATM Card

Step 3: Once you receive confirmation on the screen that you have successfully reset your passcode, click the green "Log in to Online Banking" button.

Step 4: Log in to M&T Online Banking by entering your People's United User ID and newly created passcode.

Step 5: After you have logged in, you should be able to verify your account settings and enroll in electronic statements and notices.. 

  • Once you have successfully logged in and can see your accounts, you should log in directly at mtb.com/login or use the M&T Mobile Banking app for all future visits
  • You can download the M&T Mobile Banking app from the App Store® for iPhone® or Google Play™ for Android™

          

There were some instances where we were not able to transition your People’s United Online and Mobile Services to M&T Mobile of Online Banking. You should have already been notified if you were affected by this issue.

If you haven't yet logged in to M&T Online Banking for the first time or have tried to log in but were unsuccessful:

Try resetting your passcode at mtb.com/reset. To reset your passcode, you’ll need:

  • Your People’s United Online Banking User ID
  • Your Social Security Number
  • One of the following verification methods:
    • Your activated M&T Debit or ATM card and PIN (If you haven’t activated your Debit or ATM Card, follow the instructions on the sticker on the front of your card)
    • Your M&T Mortgage account number

Once you receive confirmation on the screen that you've successfully reset your passcode, click the green "Log in to Online Banking" button and use your People's United User ID and newly created passcode to log in.

You may need help resetting your passcode. You'll need to contact an M&T Representative at 1-800-790-9130 if:

  • You don’t know your People’s United User ID or
  • You’re People’s United User ID has a special character (e.g.,! $ # & * etc.) or 
  • You don't have or unable to activate your M&T Debit or ATM Card

If you have already logged in to M&T Online Banking:

Go to mtb.com/reset. 

You'll be asked to enter your User ID and Social Security Number or Tax Identification Number. 

Next you’ll need to verify your identity. You can either use your M&T Debit Card or ATM Card, your M&T Credit Card, your M&T Online Banking Security Questions, your M&T Mortgage Account or other verification method. It’s important to note: 

  • If you use your M&T Debit or ATM card, you will also need your PIN number
  • If you use your M&T Credit Card, you will also need your 3-digit Security Code
  • If you opt to answer your security questions, you will need to answer two correctly
  • If you use your M&T Mortgage Account, you will need your account number

Once you’ve provided all the necessary information, you can change your passcode and use your User ID and newly creaed passcode to log in to M&T Online Banking.

If you’ve logged in to M&T Mobile and Online Banking previously and need to unlock your account or reset your security questions, you can do that online.

Unlock Account/Reset Security Questions > 

 

You can also call our automated telephone banking system at 1-800-790-9130:

  • You will need your M&T Debit or ATM Card number and PIN, and your Social Security Number
  • When prompted select option 1, “Help me log in”
  • Select option 1, “My Password" 
  • Enter your ATM or Debit Card number, PIN, and Social Security Number, followed by Option 1, "Unlock"

We recommend that you first login to M&T Online Banking before downloading the M&T Mobile Banking app.

Follow the instructions below if you haven't yet logged into M&T Online Banking for the first time or you've tried to log in for the first time and have been unsuccessful.

Step 1: Go to mtb.com/reset to get started. 

  • If you have previously logged in successfully, please ignore the steps below and login as you normally would at mtb.com/login
  • Do not use the M&T Mobile Banking app to log in for the first time

Step 2: Follow the prompts and enter the required information. You'll need:

  • Your People's United User ID
  • Your social security number
  • One of the following verification methods:
    • Your activated M&T Debit or ATM card and PIN (If you haven’t activated your Debit or ATM Card, follow the instructions on the sticker on the front of your card)
    • Your M&T Mortgage account number

You may need help resetting your passcode. You'll need to contact an M&T Representative at 1-800-790-9130 if:

  • You don’t know your People’s United User ID or
  • You’re People’s United User ID has a special character (e.g.,! $ # & * etc.) or 
  • You don't have or unable to activate your M&T Debit or ATM Card

Step 3: Once you receive confirmation on the screen that you have successfully reset your passcode, click the green "Log in to Online Banking" button.

Step 4: Log in to M&T Online Banking by entering your People's United User ID and newly created passcode.

Step 5: After you have logged in, you should be able to verify your account settings and enroll in electronic statements and notices.. 

  • Once you have successfully logged in and can see your accounts, you should log in directly at mtb.com/login or use the M&T Mobile Banking app for all future visits
  • You can download the M&T Mobile Banking app from the App Store® for iPhone® or Google Play™ for Android™

          

No. Access to the Personal Finance online service at People’s United Bank is no longer supported as of 5pm on Friday, September 2, 2022.

M&T Money Smart can help you manage your personal finances.

M&T Money Smart won't display prior transaction history from People’s United Bank accounts or inactive accounts.

You can choose to receive alerts via email, text or app notification. You'll automatically be enrolled in security alerts like suspicious activity and PIN change, and you can also enroll in optional alerts.

Learn More About M&T Alerts >

No. Text Banking will not be supported after Friday, September 2, 2022, so you will not be able to use text messaging (SMS) to get account balances or view recent transaction history.

Online Account Transaction History

You can access M&T Online Banking from your desktop computer or browser:

  • For checking accounts, you can see 60 days of People’s United transaction history. We are working to provide additional transaction history for checking accounts
  • For savings accounts, you can see 18 months of People’s United transaction history

You will not be able to see People’s United transaction history using the M&T Mobile Banking from the mobile app.

  • People’s United transaction history is not available in the M&T mobile app
  • To see your People’s United transaction history please access M&T Online Banking

Statements and Notices

You should have received two statements for the month of September:

  • A final People’s United document covering the period from your last statement date to the time your accounts moved to M&T systems, including transactions and any interest earned for the period
  • A statement from M&T covering the period from the time your accounts moved to M&T systems to your next regular statement date

Future statements will be sent on approximately the same schedule and with the same delivery method you had a People’s United unless we notified you otherwise.

  • We've migrated several digital services, including statement delivery settings, to M&T Online Banking
  • Please log in to M&T Online Banking and verify your delivery preferences
  • Your preferences for online statements and notices will remain the same if you log in to M&T Online Banking by Wednesday, October 5, 2022
  • If you or another account holder don't log in prior to the above date, you will begin to receive paper statements and notices on or after Thursday, October 6, 2022. You will be able to update your statement delivery settings by visiting the Settings and Support tab in M&T Online Banking

 

Your People's United online statements and documents are not available through M&T Online Banking.

To request paper copies of your historical People's United statements for current or closed accounts, call us at 1-800-724-2440 or visit any M&T branch.

Your 2022 tax documents are not currently available in M&T Online Banking. We’ll mail the documents to you by January 31, 2023 to the address we have on file for your account.

You can update your address in Online Banking, by calling 1-800-724-2440 or visiting any M&T branch.

If you haven’t received your tax documents by February 15, 2023, please call us to request a copy.

Pay Bills

If you previously sent in your payments and deposits by mail to People’s United, you should now send them to:

M&T Bank
Bank-by-Mail
PO Box 62087
Baltimore, MD 21264-2087

An ACH Payment is an electronic payment that you setup using your debit card, or routing and checking number. For example, when you pay your utility bill on their website, that payment is an ACH Payment.

A recurring ACH payment is an electronic payment that you setup using your debit card or routing and checking number to pay a specific amount on a set schedule, e.g. monthly or weekly.

An Online Banking Bill Payment is a payment that you send to anyone from M&T Mobile and Online Banking.

You can schedule an internal transfer from your M&T checking or savings account to make your M&T credit card and M&T loan payments.

Please note: When scheduling a bill payment using M&T Bill Pay, your instructions will define the Delivery Date of the payment. For electronic bill payments, funds will be withdrawn two business days prior to the Delivery Date. For paper bill payments, funds will be withdrawn four business days prior to the Delivery Date.

Learn About M&T Bill Pay >

eBills (service for receiving bills electronically) has not been supported since August 5, 2022. 

Learn About M&T Bill Pay >

  • We were able to migrate several digital services, including bill payments, to M&T Mobile and Online Banking. Please note that exceptions may apply. For more information, please visit the M&T Notice of Changes to Digital Services for Personal Accounts (PDF)
  • If you haven't already, please log in to M&T Mobile and Online Banking and verify your payments and payees

Certain types of Bill Pay payments and payees may not have automatically migrate.Learn more about how to schedule a bill payment and add a payee at M&T Bank using one of these interactive demos:

  • We were able to migrate several digital services, including internal transfers, to M&T Mobile and Online Banking
  • Please log in to M&T Online Banking and verify your account balances, settings, payments and transfers

You may need to reschedule certain types of transactions that will not be migrated, including external bank to bank transfers. Here are demos explaining how to:

  • Schedule an internal transfer at M&T Bank: View Demo > 
  • Add an external account to the Bank to Bank Transfers service: View Demo > 
  • Schedule an external transfer using the Bank to Bank Transfers service at M&T Bank: View Demo >  

 

No. If you haven't already, you'll need to reschedule your mortgage payments using M&T Mobile and Online Banking.

If you are enrolled in Mobile Check Deposit, you can find your current limit by logging in to the M&T Mobile Banking App or by selecting Mobile Deposit under the Services menu within M&T Online Banking.

Send and Receive Money

No. Access to the Person to Person Pay online service at People’s United Bank is no longer supported as of 5pm on Friday, September 2, 2022.

You can learn more about using Zelle® to send or receive money from people you know and trust at mtb.com/Zelle.  

Please note: If you used the Zelle app prior to Tuesday, September 6, 2022, and haven't already done so, you'll need to enroll in Zelle within M&T Mobile or Online Banking to continue to use the Zelle service.

You can view your daily and 30-day limits in the payment screen by selecting the question mark next to Limits. A text box will appear to show the remaining amount available for sending in the current 24-hour period. Send limits are set by M&T Bank.

Learn More About Zelle >

Remember to update your account with your new M&T Debit Card number.

Transfer Instructions are subject to a daily and a 30-day limit. Your limits can be confirmed during enrollment and within the ‘Schedule transfer’ page of the service.

Learn More About Bank to Bank Transfers >

Connect to Quicken/Quickbooks

Special characters (e.g., !, $, #, &, *, etc.) in your M&T Online Banking User ID or Passcode are not allowed when connecting to M&T Bank Direct Connect through Quicken® or Quickbooks®. If you have a special character in your M&T Online Banking User ID or Passcode, please log into M&T Online Banking or M&T Online Banking for Business to remove any special characters from your User ID or Passcode, then try to connect to M&T Bank Direct Connect through Quicken® or Quickbooks®.

If you don't have any special characters in your M&T Online Banking User ID or Passcode and are unable to connect to M&T Bank Direct Connect, please contact the M&T Bank Online Support team at 1-866-791-0663 for assistance.

Below are the steps you’ll need to take to connect your Quicken® or QuickBooks® accounts with M&T Direct Connect: 

  1. Log into to M&T Online Banking or enroll in M&T Online Banking if you didn't use People’s United Online or Mobile Banking
  2. After logging in to M&T Online Banking, enroll in Direct Connect – go to the Services tab and click "View All Services". Under Direct Connect for Intuit Quicken® Software, click "Enroll Now"
  3. Switch the Connection from People’s United to M&T by opening the guide, applicable to the product you currently use, and the following the conversion steps within your Quicken®/QuickBooks® software 

QuickBooks® Desktop - mtb.com/quickbooksconversion

QuickBooks® Online - mtb.com/quickbooksconversion

Quicken® - Direct Connect - mtb.com/quickenconversion

Once you've completed the steps, you can verify your download transactions to ensure no transactions were duplicated or missed on the register. 

Only M&T Checking accounts are eligible for Direct Connect Bill Pay used by Quicken® Windows/Mac and QuickBooks® Windows. 

Yes, you'll be able to use QuickBooks® Online with your M&T account. Conversion steps can be found at www3.mtb.com/quickbooksconversion. 

M&T doesn't offer file formats that support Web Connect (.QFX/.QBO) at this time. You do have the ability to convert to M&T Direct Connect at no extra charge. Direct Connect provides you with the same interface and allows for automatic updates (no manual updates) of financial data and access to Bill Pay and transfers. You should not experience any impact to your data through the transition. 

Please follow these instructions:

1) Direct Connect: QuickBooks® & Desktop Quicken®

Direct Connect is one of two automatic update options that communicates through a direct link with M&T. You do not need to log in directly to M&T Online Banking site to use this connectivity type. Once connected, updates will occur when you initiate a new download request from within the product. Direct Connect is the only two-way communication connectivity type, so additional services such as Bill Pay, and in-product transfers are supported.

Direct Connect is supported by M&T Bank.

 

2) Web Connect: QuickBooks® Desktop, QuickBooks® Online & Quicken®

Web Connect is the connectivity type that begins in M&T Online Banking site. You can download a .qbo (QuickBooks®) or .qfx (Quicken®) file and import that file into QuickBooks® or Quicken®. This process does not require credentials to be entered in Quicken® or QuickBooks® since the file download occurs within M&T Online Banking.

The file formats described are currently not available for download through M&T Online Banking. If you used Web Connect at People's United, you can convert to Direct Connect as an alternative.

 

3) Express Web Connect: QuickBooks® Online, Quicken® & Mint

Express Web Connect is the second of two automatic update options. Unlike Direct Connect which communicates through a direct link with M&T, Express Web Connect gathers your data through your log-in credentials to retrieve transactions from M&T Online Banking.

Express Web Connect is an option for you, but M&T Bank does not offer customer support for QuickBooks® Online. We ask that you reach out to Intuit for any questions/issues.

Please follow the instructions on Intuit's Quicken® Support page to refresh the Financial Institutions Directory.

Yes, your new M&T accounts will be available through mint.com.

Mint.com data is stored on Intuit cloud servers. Data is updated every time you log in and can't be restored to a previous point in time.

About M&T

Like People’s United, we’re a bank that’s all about helping individuals, families, businesses and the communities we serve. You can count on us to build upon People’s legacy of making a difference to you and your neighbors. 

Learn more about M&T >

We serve customers in Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Vermont, Virginia, Washington, D.C. and West Virginia. Our headquarters are located in Buffalo, NY. Our New England regional headquarters will be in the current People’s United location in Bridgeport, CT.

Shareholder Information

If you hold stock certificates (paper) for Peoples United Financial, Inc. common stock, you will receive your new shares of M&T common stock only once you have properly surrendered your stock certificates together with the completed and executed Letter of Transmittal to our exchange agent, Computershare, and Computershare has determined that the certificates are in proper form. You will receive instructions directly from Computershare regarding this process.

If you hold book-entry (electronic) shares of People’s United Financial, Inc. common stock only, or hold any shares of People’s United Financial, Inc. preferred stock, your shares will be automatically exchanged for new M&T shares in book-entry form.

You should promptly contact your broker, bank or other nominee and follow their instructions as to the procedures for exchanging your shares of People’s United Financial, Inc. stock.

You may contact Computershare at 1-866-293-3379 for further assistance.

If you held shares of People’s United Financial, Inc. common stock, par value $0.01 per share, as of immediately prior to the effective time of the merger, each such share will be converted into the right to receive 0.118 of a share of M&T common stock, par value $0.50 per share. No fractional part of a share will be issued, and you will receive a check from Computershare for any cash in lieu of fractional shares of M&T common stock.

If you held shares of People’s United Financial, Inc. Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series A, par value $0.01 per share, as of immediately prior to the effective time of the merger, each such share will be converted into the right to receive a share of M&T Perpetual Fixed-to-Floating Rate Non-Cumulative Preferred Stock, Series H, par value $1.00 per share.

You will also receive a check from Computershare for any dividends or other distributions payable with respect to the M&T stock that your People’s United Financial, Inc. shares have been converted into the right to receive.

Hear from our bankers

Am I going to be able to keep banking at my local branch?

Rana Yacoub - Milford, CT

Relationship Banker

Will I still be working with the same people I know and trust?

Denis Ramadanov - Wallingford, CT

Branch Manager

Will it still feel like a community bank?

Miriam James - New Haven, CT

Branch Manager

Hear from our bankers.

We asked our bankers some important questions about M&T and the transition from People's United. Listen to what they had to say in their own words.

Watch Videos
Unless otherwise specified, all advertised offers and terms and conditions of accounts and services are subject to change at any time without notice. After an account is opened or service begins, it is subject to its features, conditions and terms, which are subject to change at any time in accordance with applicable laws and agreements. Please contact an M&T representative for details.
U.S. checking or savings account required to use Zelle. Transactions between enrolled consumers typically occur in minutes. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. Other product and company names mentioned herein are the property of their respective owners.
Apple® and iPhone® are registered trademarks of Apple, Inc. registered in the U.S. and other countries. Android™ is a trademark of Google, LLC. Use of these trademarks are subject to the respective owner's permission.
Google Play™ store is a trademark of Google LLC The App Store℠ is a servicemark of Apple Inc. Use of these trademarks is subject to the respective owner's permission. M&T Bank is not endorsed, sponsored, affiliated with or otherwise authorized by Apple Inc. or Google LLC.
Visa® is a registered trademark of Visa International Service Association. All other service marks and trade names referenced in this material are the property of their respective owners.