PERSONAL BANKING

People's United Personal Banking FAQs

We're here to help answer your frequently asked questions as People's United joins the M&T Bank family. 

Account Information

  • For your personal accounts, you can visit any M&T branch, or call 1-800-724-2440
  • For your business accounts, please contact your relationship manager, visit your local M&T branch, or call 1-800-724-6070
  • For your securities accounts, please contact your financial advisor

Continue to use your existing checks until they run out. When you order new checks, they will have M&T Bank's routing number.

For any new payments that you setup, we recommend that you use the M&T Bank routing number, 022000046.

Any existing direct deposits or transfers you have previously setup will continue without interruption.

Per the Social Security Administration planned schedule, Social Security deposits occurred on September 1 and September 2 and were processed prior to transition weekend. If your regularly scheduled payment date fell on a Saturday, Sunday or legal public holiday, benefits were paid the business day before your due date.

An ACH Payment is an electronic payment that you setup using your debit card, or routing and checking number. For example, when you pay your utility bill on their website, that payment is an ACH Payment.

A recurring ACH payment is an electronic payment that you setup using your debit card or routing and checking number to pay a specific amount on a set schedule, e.g. monthly or weekly.

An Online Banking Bill Payment is a payment that you send to anyone from M&T Mobile and Online Banking.

Your People's United online statements and documents will not be viewable through M&T Online Banking.

To request paper copies of your historical People's United statements for current or closed accounts, call us at 1-800-724-2440 or visiting a branch.

Please note we will waive any fees for copies of your statements for 60 days post transition weekend.

  • Accounts you opened at People’s United prior to the merger with M&T Bank will continue to be insured by the FDIC
  • If you had deposit accounts with both M&T Bank and the People’s United division of M&T Bank prior to the merger, the FDIC will separately insure those deposit accounts for six months after the merger (on April 2, 2022)
  • Any M&T Bank deposit account you had prior to the merger and new deposit accounts established after the merger, including those opened with the People’s United division of M&T Bank, will not be separately insured. They will be combined to determine applicable FDIC insurance limits. This is because the People’s United division of M&T Bank and M&T Bank are now the same FDIC-insured institution
  • After six months, your former People’s United Bank deposits and your M&T Bank deposits will be combined for purposes of determining your appropriate level of FDIC deposit insurance coverage

Special Information for Certificates of Deposit (CDs):

  • Any CD you have at People’s United Bank, N.A. prior to the merger (on April 2, 2022) is separately insured until its next maturity date after the six-month period following the merger
  • If your former People’s United Bank CD automatically renews within six months of the merger, it will continue to be separately insured until its next maturity date The six-month transition period gives you the opportunity to consider how to maximize FDIC deposit insurance coverage for your accounts. 

For additional information on FDIC insurance, visit the FDIC website at www.fdic.gov

Debit & ATM Card

With an ATM Card, you can only your card at an ATM.

With an M&T Visa® Debit Card, you can use your card at an ATM or to make purchases anywhere Visa is accepted.

If you haven’t received your new debit card by Thursday, September 8, please call 1-800-724-2440. In the meantime, you can continue to use your current People’s United Debit Card.

Please remember, you’ll need to activate your new M&T debit card before your first use.

Learn About M&T Debit Cards

Please start using your M&T ATM Card. It is ready to be used at ATMs.

We encourage you to safely destroy your People's United ATM Card, it has been deactivated as of Sunday, September 4.

If you have not received your new M&T ATM Card by Thursday, September 8, please call us at 1-800-724-2440 or visit your local branch.

To activate your card, simply call the number shown on the sticker on the front of your card or use it at any M&T ATM, including former People’s United ATMs. Once the card is activated, remove the sticker and sign the signature panel on the back of the card. Then, destroy your old People’s United Bank Debit Card.

You can check your account balance at any ATM, using your debit or ATM card.

You can also use your debit card by calling1-800-724-2440. Select Option 1 “Account Information” at the Main Menu, enter your activated M&T debit card number and debit card PIN.

  • Your PIN will remain the same for any debit or ATM card opened prior to July 14. 
  • If your debit or ATM card or your account was opened after this date, or if you changed your PIN after this date, you’ll receive a new PIN.

Once you've activated your new M&T Debit Card, your People’s United Debit Card will be deactivated within 24 hours. Please be sure to safely destroy your People's United Debit Card and update your billing information where it was used for recurring payments.

About M&T

Like People’s United, we’re a bank that’s all about helping individuals, families, businesses and the communities we serve. You can count on us to build upon People’s legacy of making a difference to you and your neighbors. 

Learn more about M&T >

We serve customers in Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Vermont, Virginia, Washington, D.C. and West Virginia. Our headquarters are located in Buffalo, NY. Our New England regional headquarters will be in the current People’s United location in Bridgeport, CT.

Shareholder Information

If you hold stock certificates (paper) for Peoples United Financial, Inc. common stock, you will receive your new shares of M&T common stock only once you have properly surrendered your stock certificates together with the completed and executed Letter of Transmittal to our exchange agent, Computershare, and Computershare has determined that the certificates are in proper form. You will receive instructions directly from Computershare regarding this process.

If you hold book-entry (electronic) shares of People’s United Financial, Inc. common stock only, or hold any shares of People’s United Financial, Inc. preferred stock, your shares will be automatically exchanged for new M&T shares in book-entry form.

You should promptly contact your broker, bank or other nominee and follow their instructions as to the procedures for exchanging your shares of People’s United Financial, Inc. stock.

You may contact Computershare at 1-866-293-3379 for further assistance.

If you held shares of People’s United Financial, Inc. common stock, par value $0.01 per share, as of immediately prior to the effective time of the merger, each such share will be converted into the right to receive 0.118 of a share of M&T common stock, par value $0.50 per share. No fractional part of a share will be issued, and you will receive a check from Computershare for any cash in lieu of fractional shares of M&T common stock.

If you held shares of People’s United Financial, Inc. Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series A, par value $0.01 per share, as of immediately prior to the effective time of the merger, each such share will be converted into the right to receive a share of M&T Perpetual Fixed-to-Floating Rate Non-Cumulative Preferred Stock, Series H, par value $1.00 per share.

You will also receive a check from Computershare for any dividends or other distributions payable with respect to the M&T stock that your People’s United Financial, Inc. shares have been converted into the right to receive.

Hear from our bankers

Am I going to be able to keep banking at my local branch?

Rana Yacoub - Milford, CT

Relationship Banker

Will I still be working with the same people I know and trust?

Denis Ramadanov - Wallingford, CT

Branch Manager

Will it still feel like a community bank?

Miriam James - New Haven, CT

Branch Manager

Hear from our bankers.

We asked our bankers some important questions about M&T and the transition from People's United. Listen to what they had to say in their own words.

Watch Videos
U.S. checking or savings account required to use Zelle. Transactions between enrolled consumers typically occur in minutes. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. Other product and company names mentioned herein are the property of their respective owners.
Apple® and iPhone® are registered trademarks of Apple, Inc. registered in the U.S. and other countries. Android™ is a trademark of Google, LLC. Use of these trademarks are subject to the respective owner's permission.
Google Play™ store is a trademark of Google LLC The App Store℠ is a servicemark of Apple Inc. Use of these trademarks is subject to the respective owner's permission. M&T Bank is not endorsed, sponsored, affiliated with or otherwise authorized by Apple Inc. or Google LLC.